Short Term Rental Manager handling multiple platforms through different OTA's such as Airbnb and VRBO. Former Airbnb Support Ambassador (Resolutions Team) skilled in guest communication, booking and calendar management, listing updates, payment and payout support, maintenance coordination, and administrative documentation. Highly organized, reliable, and comfortable working independently in fast-paced environments.

Issue investigations
Billing resolutions
Documentation skill
Research proficiency
Customer-oriented
Creative problem solver
Multi-line phone talent
Strategic sales knowledge
Strong interpersonal skills
Active Data Online
Credit card transactions
Credit card processing
Personable
People-oriented
Planning and organization
Computer literate
Customer expectations management
Training development aptitude
CallSelect communication systems
MS Office Suite
Active listening skills
Positive and friendly
Quick learner
Upselling techniques
Consistently meets sales goals
Fluent in [Language]
Strong conflict resolution skills
Call center transactions
Skilled problem solver
Detail-oriented
Patient care and physical therapy
Mediation capability
Goal-oriented
Medicare and Medicaid eligibility
Strong client relations
MS Windows proficient
Employee relations

Experienced Virtual Assistant with over six years of expertise in short-term rentals, property management, and guest experience. I have worked with multiple STR companies in the UK, US, Canada, Australia, and Dubai. I previously served as an Airbnb Case Manager, giving me strong skills in guest communication, claims handling, dispute resolution, and review removals.
If you manage properties on Airbnb, -----------, Expedia, VRBO, TripAdvisor, or HomeAway, I can support you with:

• Answering guest questions and handling high-volume inquiries
• Sending pre-stay information, house rules, and detailed check-in instructions
• Providing local recommendations and personalized guest communication
• Sending welcome messages and maintaining consistent guest engagement
• Managing bookings across multiple OTA platforms
• Resolving guest issues quickly and professionally
• Handling claims, review removal requests, and operational escalations
• Updating and streamlining processes for smooth daily operations
• Scheduling cleanings, maintenance, repairs, and laundry services
• Creating automated messaging templates
• Writing optimized listing content that boosts visibility and bookings
• Managing social media accounts for property listings
• Property onboarding, listing setup, and operational organization

I am highly organized, detail-oriented, and skilled at maintaining smooth operations across multiple properties while delivering excellent guest experiences.
Systems & Tools I’ve Worked With:

• Guesty
• Hostaway
• Hostfully
• iGMS
• Uplisting
• Lodgify
• Duve
• Breezeway
• Notion
• -----------
• PriceLabs
• Trello
• Zoho
• Stripe
• Autohost
• Safely
• Slack

I can also assist with email support, chat support, and admin tasks. I am reliable, efficient, and committed to helping you manage and grow your short-term rental business.

With over 4 years of experience as a virtual assistant specializing in Short-Term Rental Management. I have successfully overseen the operations of various properties, ensuring smooth and efficient management. My skills span across several key areas:

Short-Term Rental Management: Experienced in managing listings on platforms like Airbnb and VRBO, I focus on maximizing occupancy and revenue through strategic oversight and planning. I’m also proficient in using management tools such as Hostaway, Hospitable, and Uplisting to streamline operations and automate workflows.

Guest Support: I’m dedicated to delivering exceptional service by promptly addressing inquiries, resolving guest concerns, sending emails, and ensuring a seamless experience for all guests

Claims Management: Experienced in handling damage claims, reimbursement requests

Calendar Management: I meticulously manage calendars to prevent double bookings, maintain up-to-date rental and cleaning schedules, and ensure smooth check-ins, check-outs, and cleaning operations.

Administrative Support: Highly organized in handling tasks such as sending emails, sending invoices, maintaining records, and managing day-to-day office duties, I strive to streamline operations and support overall efficiency.

Price Optimization: Using dynamic pricing tools like Pricelabs, I optimize pricing strategies to enhance both revenue and occupancy rates.

Account and Data Management: Skilled in managing accounts, preparing financial reports, and utilizing tools like Google Sheets, Dropbox, and Google Drive for effective data management.

Communication and Coordination: I excel in communication across various platforms, including WhatsApp Telegram, Outlook, Basecamp, and Slack, coordinating seamlessly with cleaning teams, maintenance staff, and property owners.

In addition to my expertise in rental management, I bring a broad range of skills as a General Virtual Assistant. I am adept at handling diverse tasks such as email management, scheduling, content creation, research, and other administrative duties. My proactive and detail-oriented approach ensures that all aspects of your business are managed with precision and care. I am committed to providing reliable support, enhancing your operations, and contributing to your success.

Hi, I’m Honeylette — a Property Management Virtual Assistant experienced in supporting 200+ long-term rental units for busy property managers and real estate investors.

If you're overwhelmed with tenant messages, maintenance coordination, or lease admin tasks, I can take those off your plate so you can focus on growing your portfolio.

I specialize in end-to-end property management support, ensuring your operations run smoothly, tenants stay satisfied, and vacancies are minimized.

I can assist with:

Tenant Communication:
Ensure timely response to tenant inquiries via email and calls
Perform inbound & outbound calls
Respond to lead inquires and make follow ups

Owner Communication:
Assist in onboarding new properties and gathering listing information from owners
Collect and verify property details for accurate listing setup
Provide regular updates to owners on property status, tenant concerns,& financial matters

Leasing & Tenant Lifecycle:
Coordinate move-ins and move-outs, property inspections and unit showings
Prepare lease agreements and renewals
Assist in tenant screening

Cleaning, Repairs and Maintenance:
Coordinate with vendors and contractors for repair work
Work closely with cleaners for turnover and unit readiness
Obtain qoutations from vendors and contractors

Scheduling & Coordination:
Manage calendars for property inspections, showings, maintenance visits, and access arrangements
Ensure smooth coordination between tenants, owners, vendors, and internal teams

Listings & Marketing:
Create, update, and maintain property listings across multiple rental platforms
Support marketing efforts to promote available properties and attract qualified tenants

Accounting Support:
Prepare statements of accounts for owner payouts
Process security deposit reimbursements
Rent and late fees collection and tracking
Assist accounting in resolving disputes related to payments
Maintain accurate tenant and lease records
Assist in reconciliation of invoices and financial records

Systems & Software:
• Google Workspace: Docs, Sheets, Drive, Gmail
• Property Management Systems: Basic familiarity: AppFolio, Experienced: Buildium, Propra, Streamline, Breezeway
• Booking Platforms: Airbnb, -----------, VRBO, Client Website
• Accounting Software: Xero & QuickBooks (basic knowledge, trained)
• Communication and Coordination Tools: Zoom, Slack, Ring Central, Zoho, Sync, -----------, ClickUp

I am highly organized, detail-oriented, and can work with minimal supervision.

I am available for an interview at your convenience and ready to start as soon as possible.

Thank you for your consideration!

I Am Your Dedicated Property Management Virtual Assistant

Reliable. Efficient. Here to Make Your Life Easier!

Managing rental properties can be overwhelming—but it doesn’t have to be. Whether you handle short-term vacation rentals or long-term properties, I provide dedicated virtual support so you can focus on growing your business.

What Clients Say
"Arjean is creative and resourceful. Her attention to detail and problem-solving skills are exceptional—I highly recommend her!"
"I hired Arjean to handle my property management tasks, and she exceeded all expectations. Flexible, committed, and reliable!"

Services I Offer
*Property Management (Short-Term & Long-Term Rentals):
- Guests/Tenant relations & communication
- Listing creation/optimization
- Claims management
- Booking coordination & calendar management
- Payments, invoicing, and collections
- Scheduling maintenance & property inspections
- Lease agreements, renewals, and documentation
- License application
- Customer service & guest support
- Platforms/Tools: Airbnb, -----------, Hostaway, Ownerez, Appfolio, Tenant Cloud, SAP

*Administrative & Virtual Assistance:
- Email management, calendar planning, appointment scheduling
- Data entry, bookkeeping, research, lead generation, personal assistance
- Tools: Google Suite, Microsoft Office, Trello, Slack, Hubspot, -----------, HelloSign

*Social Media & Marketing Support (Optional):
- Listing optimization, content creation, social media management
- Graphic design, post scheduling
- Platforms/Tools: Facebook, Instagram, TikTok, YouTube, Canva, CapCut, PowerDirector

Why Choose Me?
- Trustworthy, reliable, and passionate about helping your business succeed
- Fast responses—always just an email or message away
- Dedicated to meeting deadlines and exceeding expectations
- Problem-solver with strong attention to detail
- Continuously learning and upskilling to deliver even better results

How to Get Started
1. Send me a message
2. Share your property details and preferences
3. Let me know your goals and challenges

Availability:
I understand the importance of timely property operations and guest coordination. I’m flexible to work with your schedule and can help create a workflow that keeps your rentals organized and running smoothly.

Let’s Manage Your Properties Efficiently
I’m here to handle the day-to-day property management tasks so you can focus on growing your business. Together, we’ll keep your short-term and long-term rentals organized, profitable, and stress-free.

YouTube & Short-Term Videos Manager | 800+ subscribers | 6+ Years in Content Marketing

With 6 years of hands-on experience managing & growing in my YouTube channels, I specialized in YouTube SEO, storytelling,& data-driven. From content to performance analysis. It's makes me stay consistent as a content creator to grow & to improve more & turn my viewers into loyal communities.
I'm also work on a Office Clerk Cooperative Company , where i handle data entry , prepared basic reports & updated records on time. I'm Passionate about combining creativity with analytics to drive real results.

Hi! I’m Rea, a detail-oriented Virtual Assistant with 17+ years of experience in operations, customer support, and team management—now specializing in property management and short-term rental support.

I have hands-on experience supporting short-term rental operations, working closely with property owner to ensure smooth day-to-day operations. My role focuses on coordinating requests, managing inquiries, and supporting back-end processes to keep everything running efficiently.

Here’s how I can support your business:
• Supporting the property owner by handling guest requests and resolving issues based on communicated needs and instructions
• Assisting with booking inquiries, property details, and reservation coordination
• Liaising with housekeeping and maintenance teams to ensure unit readiness
• Managing inventory of supplies and ensuring timely replenishment of stocks when needed
• Handling concerns, endorsements, and follow-ups through the proper coordination channels
• Email and calendar management
• Data entry, reporting, and documentation
• CRM tools (Salesforce, Google Workspace, Slack, MS Teams)

Prior to transitioning into operations and leadership, I spent 11 years in outbound sales, promoting health and personal accident insurance products to qualified credit card holders through our local banking partners. This role required building rapport, identifying customer needs, explaining policy benefits, handling objections, and maintaining accurate customer records while consistently achieving sales targets.

In my previous roles as an Operations Supervisor, I managed teams, handled escalations, monitored performance, and ensured high-quality customer service in fast-paced environments. This experience allows me to stay organized, communicate effectively with stakeholders, and manage multiple priorities with ease.

I’m reliable, proactive, and committed to helping property owners save time, stay organized, and maintain smooth operations behind the scenes.

Let’s work together to support and grow your property business!

Need someone who can keep operations organized, customers happy, schedules on track, and chaos under control? That’s where I come in!

Hi, I’m Nina, a reliable and detail-oriented Virtual Assistant with 6+ years of experience in customer service, healthcare support, scheduling, administrative coordination, and remote operations support.

I’ve worked with international clients in fast-paced environments handling:
• Customer Service & Guest Experience Management
• Short-Term Rental Guest Communications
• Administrative & Operations Support
• CRM Management & Documentation
• Call Handling (Inbound & Outbound)
• Email, Chat & Multichannel Support
• Scheduling & Calendar Coordination
• Issue Resolution & Escalation Handling
• Technical Troubleshooting
• Reservation & Booking Coordination
• Hospitality & Property Management Support
• Microsoft Office & Google Workspace
• Attention to Detail & Multitasking
• Problem-Solving & Critical Thinking
• Healthcare Insurance Support
• Refunds, Cancellations & Order Management
• Documentation & CRM Systems
• Data Privacy & Confidential Information Handling
• Follow-ups, and operations coordination

I’m experienced with tools like CRM systems like Salesforce, GoHighLevel, EMRs, Airbnb, Breezeway, Conduit, Strealine, -----------, VRBO, Slack, -----------, Canva, Google Workspace, and Microsoft Office. I’m also a fast learner who adapts quickly to new systems and workflows.

Clients appreciate me because I’m proactive, organized, calm under pressure, and easy to work with. I take ownership of my tasks, communicate clearly, and genuinely care about helping businesses run smoothly behind the scenes. Whether you need customer support, admin assistance, scheduling help, operations coordination, or someone reliable to keep things organized, I’m ready to help.

Let’s work together and make your workload lighter.

Experienced customer service professional with a strong background in call center operations and short-term rental management. Skilled in handling diverse guest requests, coordinating with multiple teams, and ensuring seamless service delivery. Known for reliability, strong problem-solving skills, and the ability to lead and support teams effectively. Excellent communicator with a patient and professional approach, adept at serving clients from varied cultural backgrounds. Committed to seeing tasks through to completion and consistently delivering high-quality results.

I have over four years of hands-on experience as an Airbnb and Short-Term Rental Specialist. I handle all aspects of guest and host communication, resolve cases through the Resolution Center, and manage listings daily. I’m adept at troubleshooting booking issues, analyzing competitor pricing to adjust rates, and helping property owners earn more from their rentals.

For the past three years, I’ve worked as a Virtual Assistant, managing a portfolio of Airbnb and VRBO properties throughout the US and Canada. I take care of reservations, coordinate with cleaning and maintenance teams, schedule turnovers, and make sure everything runs smoothly for both guests and property owners.

Reliable, detail-oriented, and experienced in using property management software to efficiently manage multiple listings while maintaining excellent guest experience

Customer Relations, Administrative,
Interpersonal/Communication, Coordination,
Team Management, Information Systems, Sales/Upselling

I help property owners simplify operations, maximize occupancy, and deliver exceptional guest and tenant experiences. With over 11 years of operations leadership experience and hands-on management of both residential and short-term rental properties, I bring a proactive, organized, and results-driven approach to property management.

As an Airbnb Superhost and experienced host/co-host, I've managed every aspect of property operations—from guest communication, reservations, dynamic pricing, listing optimization, vendor coordination, maintenance, and property turnovers to Airbnb Resolution Center claims. I'm proud to have helped two of the three properties I manage achieve Top 1% ranking in their local market while maintaining an 85–100% occupancy rate.

What sets me apart is my Operations Manager mindset. I don't just manage day-to-day tasks—I build efficient processes, solve problems proactively, communicate transparently, and take ownership of every property I manage. My goal is simple

Experienced Guest and Property Manager for Short-Term Rentals for over 2 years | 2 years of experience as a Customer Service Representative and Reservation Specialist for two largest hotel brands in the world (IHG and Hilton Hotels)

Hi, my name is -----------. I have been working as a customer service representative for 9 years with multiple companies for different accounts. As a case manager, I am highly trained in mediating disputes/claims and providing efficient and proper resolutions to customers. My deep experience as a customer service representative gives me the communication soft skills to talk and empathize with customers, making sure they know I am there to hear them out. Working with multiple tools from different accounts in my previous companies gives me the adaptation needed in this field. I want to utilize all the knowledge that I accumulated in the travel and hospitality sector to help any customer in need.