I have over four years of hands-on experience as an Airbnb and Short-Term Rental Specialist. I handle all aspects of guest and host communication, resolve cases through the Resolution Center, and manage listings daily. I’m adept at troubleshooting booking issues, analyzing competitor pricing to adjust rates, and helping property owners earn more from their rentals.

For the past three years, I’ve worked as a Virtual Assistant, managing a portfolio of Airbnb and VRBO properties throughout the US and Canada. I take care of reservations, coordinate with cleaning and maintenance teams, schedule turnovers, and make sure everything runs smoothly for both guests and property owners.

Reliable, detail-oriented, and experienced in using property management software to efficiently manage multiple listings while maintaining excellent guest experience

Hi! I’m Rea, a detail-oriented Virtual Assistant with 17+ years of experience in operations, customer support, and team management—now specializing in property management and short-term rental support.

I have hands-on experience supporting Airbnb and short-term rental operations, working closely with property owners/clients to ensure smooth day-to-day operations. My role focuses on coordinating requests, managing inquiries, and supporting backend processes to keep everything running efficiently.

Here’s how I can support your business:
• Supporting the property owner by handling guest requests and resolving issues based on communicated needs and instructions
• Assisting with booking inquiries, property details, and reservation coordination
• Liaising with housekeeping and maintenance teams to ensure unit readiness
• Managing inventory of supplies and ensuring timely replenishment of stocks when needed
• Handling concerns, endorsements, and follow-ups through the proper coordination channels
• Email and calendar management
• Data entry, reporting, and documentation
• CRM tools (Salesforce, Google Workspace, Slack, MS Teams)

In my previous roles as an Operations Supervisor, I managed teams, handled escalations, monitored performance, and ensured high-quality customer service in fast-paced environments. This experience allows me to stay organized, communicate effectively with stakeholders, and manage multiple priorities with ease.

I’m reliable, proactive, and committed to helping property owners save time, stay organized, and maintain smooth operations behind the scenes.

Let’s work together to support and grow your property business!

no skill summary

Short Term Rental Manager handling multiple platforms through different OTA's such as Airbnb and VRBO. Former Airbnb Support Ambassador (Resolutions Team) skilled in guest communication, booking and calendar management, listing updates, payment and payout support, maintenance coordination, and administrative documentation. Highly organized, reliable, and comfortable working independently in fast-paced environments.

Experienced STR Virtual Assistant specializing in property management and maximizing rental profitability and guest satisfaction. Proficient in overseeing daily operations, coordinating property maintenance, and ensuring exceptional guest experiences. Skilled in implementing data-driven strategies, and listing optimization to boost occupancy rates and rental revenue. Committed to streamlining workflows, enhancing property value, and providing reliable support to help clients grow and manage their short-term rental portfolio with confidence.

Experienced customer service professional with a strong background in call center operations and short-term rental management. Skilled in handling diverse guest requests, coordinating with multiple teams, and ensuring seamless service delivery. Known for reliability, strong problem-solving skills, and the ability to lead and support teams effectively. Excellent communicator with a patient and professional approach, adept at serving clients from varied cultural backgrounds. Committed to seeing tasks through to completion and consistently delivering high-quality results.

With over 4 years of experience in short-term rental property management and virtual assistance, I have helped property owners and managers streamline operations, enhance guest satisfaction, and maximize rental performance. My expertise spans guest communication, calendar management, pricing optimization, claims handling, administrative support, and coordinating with cleaning and maintenance teams. Proficient in leading property management systems and productivity tools, I am committed to delivering reliable, efficient, and detail-oriented support that contributes to business growth and operational success.

Short-Term Rental Management: Experienced in managing listings on platforms like Airbnb and VRBO, I focus on maximizing occupancy and revenue through strategic oversight and planning. I’m also proficient in using management tools such as Hostaway, Hospitable, and Uplisting to streamline operations and automate workflows.

Guest Support: I’m dedicated to delivering exceptional service by promptly addressing inquiries, resolving guest concerns, sending emails, and ensuring a seamless experience for all guests

Claims Management: Experienced in handling damage claims, reimbursement requests

Calendar Management: I meticulously manage calendars to prevent double bookings, maintain up-to-date rental and cleaning schedules, and ensure smooth check-ins, check-outs, and cleaning operations.

Administrative Support: Highly organized in handling tasks such as sending emails, sending invoices, maintaining records, and managing day-to-day office duties, I strive to streamline operations and support overall efficiency.

Price Optimization: Using dynamic pricing tools like Pricelabs, I optimize pricing strategies to enhance both revenue and occupancy rates.

Account and Data Management: Skilled in managing accounts, preparing financial reports, and utilizing tools like Google Sheets, Dropbox, and Google Drive for effective data management.

Communication and Coordination: I excel in communication across various platforms, including WhatsApp Telegram, Outlook, Basecamp, and Slack, coordinating seamlessly with cleaning teams, maintenance staff, and property owners.

In addition to my expertise in rental management, I bring a broad range of skills as a General Virtual Assistant. I am adept at handling diverse tasks such as email management, scheduling, content creation, research, and other administrative duties. My proactive and detail-oriented approach ensures that all aspects of your business are managed with precision and care. I am committed to providing reliable support, enhancing your operations, and contributing to your success.

I have a team leader experience for 6 years, which allows me to showcase my creativity and influence in handling and dealing with people in the corporate Industry. I have always been proactive and contributed great ideas and action plans with a strong competitive mind which led me to always be part of the top leaders.
Since I took BSIT in college, I have been using my knowledge in Data analysis, Excel and organizational skill that has always been useful to me in handling daily task.
My resourcefulness, optimistic mind and creativity has brought me to always leave an impact and be at help to my company.
I'm starting my career remotely to utilize my skills and talents more efficiently. With the experience I had, I'm glad that I was able to build a professional mindset which I'm confident to be at use at my new job.
Looking forward to always grow my skills, knowledge and talents at any position or company and be flexible to provide excellent product knowledge, service, problem resolution and best of my ability.
SKILLS:
*Coaching
*Visionary Leader
*Data Analysis *Deep Diving*Root Cause Analysis*Designing - Slides or Ads*Photography*Basic Picture and Video Editing
*Strong attention to detail
*Organized

TOOLS USED:
MS ExcelMS DocsMS Power PointG SheetsG DocsG SlidesCanva Tableau PicsArtKronosMS TeamsSkype
LarkZendeskSlackMedalliaByteHiByteDanceSuccess Factors SAPWorkdaySproutOutlookZoomCalendarG Meets

Dedicated and detail-oriented Virtual Assistant with experience in short-term rental and property management support. Skilled in guest communication, Airbnb messaging, calendar management, booking coordination, customer service, and administrative tasks. I am organized, proactive, and committed to providing excellent support to clients and guests while ensuring smooth daily operations.

I have strong communication skills, can work independently, and adapt quickly to new systems and processes. My goal is to help businesses save time, improve customer satisfaction, and maintain efficient operations.

Need someone who can keep operations organized, customers happy, schedules on track, and chaos under control? That’s where I come in!

Hi, I’m Nina, a reliable and detail-oriented Virtual Assistant with 6+ years of experience in customer service, healthcare support, scheduling, administrative coordination, and remote operations support.

I’ve worked with international clients in fast-paced environments handling:
• Customer Service & Guest Experience Management
• Short-Term Rental Guest Communications
• Administrative & Operations Support
• CRM Management & Documentation
• Call Handling (Inbound & Outbound)
• Email, Chat & Multichannel Support
• Scheduling & Calendar Coordination
• Issue Resolution & Escalation Handling
• Technical Troubleshooting
• Reservation & Booking Coordination
• Hospitality & Property Management Support
• Microsoft Office & Google Workspace
• Attention to Detail & Multitasking
• Problem-Solving & Critical Thinking
• Healthcare Insurance Support
• Refunds, Cancellations & Order Management
• Documentation & CRM Systems
• Data Privacy & Confidential Information Handling
• Follow-ups, and operations coordination

I’m experienced with tools like CRM systems like Salesforce, GoHighLevel, EMRs, Airbnb, Breezeway, Conduit, Strealine, -----------, VRBO, Slack, -----------, Canva, Google Workspace, and Microsoft Office. I’m also a fast learner who adapts quickly to new systems and workflows.

Clients appreciate me because I’m proactive, organized, calm under pressure, and easy to work with. I take ownership of my tasks, communicate clearly, and genuinely care about helping businesses run smoothly behind the scenes. Whether you need customer support, admin assistance, scheduling help, operations coordination, or someone reliable to keep things organized, I’m ready to help.

Let’s work together and make your workload lighter.

Customer Service | Short-Term Rentals (Airbnb, -----------) | Guest Experience • Back Office Support

A dedicated Property Manager/ Customer Service Representative / General Virtual Assistant with a passion for excellence and exceeding expectations. A professional with a very positive personality that is always up for challenges and learning. Surely a person you will never regret to hire!

*HOSPITABLE
*VRBO
*AIRBNB
*Email Marketing and Management
*Social Media Marketing
*Email and Calendar Management
*E-commerce Assistance
*Basic Graphic Design (Canva, Logo, Flyers Infographics, etc)
*WordPress Management.
*Accounts Receivable
*Basic Accounting
*QuickBooks Pro-Advisor Certified
*XERO Accounting
*Lead Generation Specialist

Experienced Virtual Assistant with over six years of expertise in short-term rentals, property management, and guest experience. I have worked with multiple STR companies in the UK, US, Canada, Australia, and Dubai. I previously served as an Airbnb Case Manager, giving me strong skills in guest communication, claims handling, dispute resolution, and review removals.
If you manage properties on Airbnb, -----------, Expedia, VRBO, TripAdvisor, or HomeAway, I can support you with:

• Answering guest questions and handling high-volume inquiries
• Sending pre-stay information, house rules, and detailed check-in instructions
• Providing local recommendations and personalized guest communication
• Sending welcome messages and maintaining consistent guest engagement
• Managing bookings across multiple OTA platforms
• Resolving guest issues quickly and professionally
• Handling claims, review removal requests, and operational escalations
• Updating and streamlining processes for smooth daily operations
• Scheduling cleanings, maintenance, repairs, and laundry services
• Creating automated messaging templates
• Writing optimized listing content that boosts visibility and bookings
• Managing social media accounts for property listings
• Property onboarding, listing setup, and operational organization

I am highly organized, detail-oriented, and skilled at maintaining smooth operations across multiple properties while delivering excellent guest experiences.
Systems & Tools I’ve Worked With:

• Guesty
• Hostaway
• Hostfully
• iGMS
• Uplisting
• Lodgify
• Duve
• Breezeway
• Notion
• -----------
• PriceLabs
• Trello
• Zoho
• Stripe
• Autohost
• Safely
• Slack

I can also assist with email support, chat support, and admin tasks. I am reliable, efficient, and committed to helping you manage and grow your short-term rental business.

I am a former Airbnb Quality Officer with 5 years of experience in the travel and hospitality industry. I also worked as a Standard Operating Procedures (SOP) Admin for a U.S.-based home equity company, where I created and maintained company processes for different departments.

For the past 4 years, I have worked as a Virtual Assistant, helping clients with guest communication, onboarding short-term rental (STR) properties, and managing various projects using different platforms.

I’m organized, reliable, and always ready to learn new tools to support business needs.