Overview
Looking for full-time work (8 hours/day)
at $6.76/hour ($1,280.00/month)
Bachelors degree
Last Active
June 19th, 2026 (today)
Member Since
July 9th, 2025
Profile Description
• Graduated BS in Information Technology with 9+ years of experience in IT field including 9+ years in level 1 & 2 IT helpdesk and technical support role.
• Deep Knowledge and Expertise with:
?? Technical Expertise
• Operating Systems: Windows, macOS, Linux/CentOS.
• Virtualization: VMware vSphere, ESXi.
• Cloud Platforms: AWS, Microsoft Azure.
• Network Security: Fortinet, Palo Alto firewalls.
• Remote Management Tools: PuTTY, RDP, SSH, TeamViewer, Anydesk.
• Ticketing & ITSM Platforms: ServiceNow, Jira, Salesforce, Autotask.
• Hardware Support: PC/laptop troubleshooting, peripheral support.
• System Diagnostics: Disk partitioning, system imaging, device drivers.
• Networking: LAN, WAN, WIFI, SOHO, TCP/UDP.
????? Administration Expertise
• Windows Server Management: User/group policies, DNS/DHCP, file sharing.
• Active Directory & Azure AD: User provisioning, authentication, access control.
• Office 365 Administration: Exchange Online, Teams, OneDrive, license management.
• Security Administration: User access audits, firewall rule configuration, endpoint protection.
• IT Asset & Inventory Management: Software tracking, lifecycle documentation.
• SLA Management: Incident response, escalation handling, service delivery reporting.
• User Support: Onboarding/offboarding, remote assistance, knowledge base documentation.
???? User Support & Customer Service
• End-user support across Windows, macOS, and Linux.
• Strong communication and customer service skills.
• Empathy-driven troubleshooting.
• Ability to explain technical issues in a user-friendly manner.
• Helping users feel confident and supported with technology.
???? Certifications
• Google IT Support Professional Certificate
Coursera | Backed by Google – Focus on troubleshooting, networking, security, and customer service.
• CompTIA A+ Certification
Core certification for IT support – Covers hardware, software, OS, networking, security, and troubleshooting.
Top Skills
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Other Skills
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Systems Administration » Linux Administrator
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Software » Application Performance Management » VPN
Experience: Less than 6 months
Cloud Services » Azure
Experience: 5 - 10 years
Cloud Services » Azure » Security - Microsoft Defender for Cloud
Experience: Less than 6 months
Office and Administration » Google Workspace
Experience: Less than 6 months
Website Builder » DNS Management
Experience: 5 - 10 years
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- BACOOR CITY, CAVITE
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 27
- Influence: 17
- Steadiness: 31
- Compliance: 25
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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