Mark
Technical Support Specialist | Virtual Assistant | CRM | Zendesk | Salesforce |
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.91/hour ($1,120.00/month)
Bachelors degree
Last Active
June 16th, 2026 (today)
Member Since
March 1st, 2025
Profile Description
Versatile technical professional combining 4+ years of B2B customer support excellence with proven
freelance spreadsheet development and business automation expertise. Currently building and maintaining
complex Google Sheets systems for independent clients, automating workflows through advanced formula
engineering and API integrations. Recently recognized as Top Performer for 3 consecutive months at
T-Mobile for Business (iQor), achieving 100% NPS, 85% FCR, and 80% payment collection across 450+
monthly interactions. Expert in translating business requirements into automated solutions, technical
troubleshooting, CRM optimization, and revenue growth strategies. Computer Science graduate with
hands-on programming expertise in Python, SQL, Apps Script, and REST APIs, bringing unique technical
fluency to both development and customer-facing roles.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Tech-Savvy
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Office and Administration » Account Management
Experience: Less than 6 months
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
Project Management » Process Improvement
Experience: 1 - 2 years
Software » Network Administration » Network Troubleshooting
Experience: 6 months - 1 year
Software » Network Administration » Network Troubleshooting
Experience: 6 months - 1 year
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 28%
- Influence: 36%
- Steadiness: 31%
- Compliance: 5%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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