PHRN/ Virtual Assistant / Customer Service/ Telesales

Explain medical insurance plans, coverage details, and benefits to customers. Address questions regarding billing, eligibility, and pre-authorization requirements. Handle complaints, resolve coverage disputes, and escalate complex cases when necessary Maintain accurate customer records in the system. Ensure adherence to healthcare regulations and company policies Guide customers through the claims submission process, verify documents, and provide claim status updates.

Experienced Customer Service Professional with a proven ability to manage and resolve customer inquiries efficiently while maintaining a high level of satisfaction. Skilled in handling inbound and outbound communications, processing transactions, and managing customer accounts. -Respond to customer questions via phone, email, or chat -Educate customers about features, policies, and procedures. -Follow up with customers to ensure their issues are resolved.

Strong organizational and time management skills Attention to detail and ability to anticipate scheduling conflicts Proficiency in digital calendar tools (Google Calendar, Outlook) Ability to handle last-minute changes and reschedule efficiently Effective communication to confirm, update, or cancel appointments

Offering expert advice on health conditions, treatment options, and preventive care. Remote healthcare consultation, virtual diagnosis, and follow-ups. Managing hospital operations, scheduling, and patient records.

Strong communication and organizational skills Proficiency in tools like Google Workspace, Microsoft Office, and project management apps (Teams, Asana) Ability to multitask and work independently Attention to detail and problem-solving skills Knowledge of CRM systems

I have experience using Salesforce and Freshsales in my previous roles to manage customer interactions, track leads, and ensure efficient follow-ups. While I may need a brief refresher on some of the specific functionalities, I am confident that my prior experience with these tools will allow me to quickly reacquaint myself and use them effectively. I am also adaptable and eager to learn any new updates or features these platforms may have introduced

I have experience using Salesforce and Freshsales in my previous roles to manage customer interactions, track leads, and ensure efficient follow-ups. While I may need a brief refresher on some of the specific functionalities, I am confident that my prior experience with these tools will allow me to quickly reacquaint myself and use them effectively. I am also adaptable and eager to learn any new updates or features these platforms may have introduced

Organizing, sorting, and maintaining records in structured formats.

Proficient in using tools like Gmail, Outlook, and collaborative platforms to manage high volumes of emails efficiently. Known for attention to detail, quick response times, and the ability to handle sensitive or confidential information with professionalism. Open to opportunities where strong organizational and communication skills can drive impactful results.