Overview
Looking for full-time work (8 hours/day)
at $3.80/hour ($736.00/month)
Bachelor's degree
Last Active
March 23rd, 2026 (76 days ago)
Member Since
October 8th, 2023
Profile Description
Customer Support Specialist with 7+ years of experience across multiple lines of business, including 4 years in airline and travel operations supporting international customers via voice, chat, and
Specialized in irregular operations (IRROPS) such as flight delays, cancellations, rebookings, and complex ticketing, handling 50–80 customer cases daily while maintaining policy compliance and SLA targets.
Experienced in escalation management, case ownership, and cross-team coordination, ensuring timely resolutions in high-pressure environments.
Additional 3+ years supporting telecom, healthcare, and e-commerce accounts, strengthening adaptability, customer empathy, and process-driven support.
Currently upskilling in GDS systems, AI-assisted support workflows, and escalation leadership to deliver faster resolutions, improved CSAT, and operational efficiency in remote support roles.
Top Skills
Customer Support
Experience: 5 - 10 years
I'm a CSR for 7+ years across multiple LOBs.
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Travel Planning » GDS
Experience: Less than 6 months
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Customer Support » Product Knowledge
Experience: 5 - 10 years
Office and Administration » Multitasking
Experience: 5 - 10 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 42
- Influence: 19
- Steadiness: 29
- Compliance: 10
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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