Assistant Community Manager / Sales and Leasing Coordinator

As an Assistant Property Manager, I play a key role in supporting the day-to-day operations of the communities we manage. I handle a wide range of responsibilities including drafting violation notices, issuing work orders, and preparing professional communications to residents and vendors. I serve as a primary point of contact for resident concerns, ensuring issues are addressed promptly and professionally. I also assist the Property Manager in coordinating inspections, board meetings, and vendor services, while maintaining detailed records to ensure compliance and smooth operations. My role requires strong communication skills, attention to detail, and the ability to juggle multiple priorities—all while maintaining a courteous, solution-oriented approach. I take pride in keeping our communities running efficiently and helping create a positive experience for both residents and board members.

As a Sales, Leasing, and Moves Coordinator at Westward360 under EMAPTA Versatile Services Inc. I managed over 120 homeowner associations (HOAs) across Illinois, Nevada, Colorado, and Oregon, overseeing a total of 5,000 units. My responsibilities included handling inquiries from prospective buyers and renters, facilitating smooth transactions between property owners, tenants, and interested parties, and coordinating move-in and move-out processes, including inspections, deposit collection, and key exchanges. I addressed tenant concerns efficiently and ensured compliance by drafting violation letters and creating work orders. Leveraging various property management tools, I streamlined operations, improved tenant satisfaction, and enhanced overall efficiency.

Throughout my career, I have developed strong administrative and organizational skills. In my role as a Sales, Leasing, and Moves Coordinator, I effectively managed communication between multiple stakeholders, maintained records of property transactions, and ensured all processes adhered to company policies and industry regulations. I was responsible for issuing official documents, including lease agreements, violation letters, and work orders, demonstrating my ability to handle administrative tasks with precision and professionalism. Additionally, I worked with various property management software to optimize workflows and enhance operational efficiency.

Providing excellent customer service has been a core aspect of my career. As a Customer Service Representative at AT&T ISM under SITEL Philippines – Baguio (December 2018 – June 2022), I assisted customers with inquiries, concerns, and troubleshooting needs. I delivered high-quality support through call handling, problem resolution, and personalized service, ensuring customer satisfaction and retention. Additionally, during my time as a Credit Card Specialist for Capital One Credit Cards (April 2015 – September 2016), I handled inbound customer inquiries, provided proactive troubleshooting, and retained customers by offering tailored solutions. My ability to manage high-volume interactions while maintaining professionalism and efficiency has allowed me to build strong relationships with customers and clients

Throughout my career, I have developed strong administrative and organizational skills. In my role as a Sales, Leasing, and Moves Coordinator, I effectively managed communication between multiple stakeholders, maintained records of property transactions, and ensured all processes adhered to company policies and industry regulations. I was responsible for issuing official documents, including lease agreements, violation letters, and work orders, demonstrating my ability to handle administrative tasks with precision and professionalism. Additionally, I worked with various property management software to optimize workflows and enhance operational efficiency.

As a Floor Mentor at SITEL Philippines – Baguio (February 2020 – June 2022), I played a key role in developing and supporting customer service representatives. I worked closely with agents to analyze their strengths and areas for improvement, providing personalized coaching and performance enhancement plans. Through call monitoring, feedback sessions, and skill-building exercises, I helped improve service quality and agent productivity. Additionally, I collaborated with management to implement process improvements and enhance overall team performance. My ability to mentor and guide professionals has contributed to a culture of growth and continuous learning.

In my previous roles, I developed a strong foundation in technical support and troubleshooting. As a Customer Service Representative at AT&T ISM, I assisted customers with technical issues related to telecommunications services. My role required me to quickly diagnose problems, provide clear and effective solutions, and guide customers through troubleshooting processes. Additionally, as a Credit Card Specialist, I provided technical support for account-related concerns, ensuring customers had a seamless experience when using financial products and services. My ability to break down complex technical issues into simple, actionable steps has been instrumental in delivering top-tier customer support.

I have experience in e-commerce customer support, assisting online shoppers with inquiries regarding product availability, order tracking, payment issues, and return processing. My ability to handle high-volume interactions while maintaining professionalism and efficiency has allowed me to build strong relationships with customers and clients.

My experience as a Fraud Analyst at Citibank under Concentix Philippines – Baguio (May 2017 – January 2018) allowed me to develop expertise in fraud detection and risk management. I was responsible for investigating suspicious transactions, analyzing abnormal account activities, and verifying transactions through inbound and outbound calls. I worked closely with internal teams to mitigate potential fraud risks and documented all investigative actions and decisions in compliance with fraud prevention policies. By identifying emerging fraud trends and implementing proactive measures, I helped minimize financial losses and protect customer accounts.