Real Estate Property Manager | Social Media Manager | EA

Renowned for exceptional customer support, expertly managing complex inquiries as part of the Escalations team at Amazon, Sprint, and AT&T, while maintaining an impressive 98% satisfaction rate on average through her proactive communication and deep understanding of customer and stakeholder needs.

Excellent English language skills, ensuring clear, precise, and effective communication in every interaction, which is critical for engaging and supporting an international clientele.

Excels in quality control, applying meticulous attention to detail through Amazon Customer Excellence System and Six Sigma methodologies to ensure all processes and outputs meet the highest standards of accuracy and excellence. Had also authored a comprehensive customer service behavior checklist that is used in quality assurance and coaching today.

Marked by a sharp ability to craft compelling narratives that resonate deeply with audiences starting from her writing from her school paper, into her tertiary education for Mass Communication and well into her career in Digital Marketing; driving engagement and enhancing brand messaging across various platforms.

Adeptly coordinating tasks, timelines, and team resources to ensure projects are completed on time and to the highest standards through tools such as ASANA, Trello, Monday.com, Notion, and other productivity tools and techniques; driving efficiency and organizational success.

Adeptly leverages data analytics to derive actionable insights, enhancing decision-making processes and boosting the strategic impact of business operations through Microsoft Office, Google Suite, Monday.com, and Notion. Authored several drag-and-drop templates and presented reports weekly both internal and external stakeholders.

Excels in e-mail management, utilizing inbox zero and project management techniques on Slack, ASANA / Trello, Monday.com, Notion, and Google Suite (whichever is used in the organization) to ensure prompt, organized responses and that no communication or action item is overlooked.

Proficient in bookkeeping, meticulously managing financial records and transactions to ensure accuracy and compliance with financial regulations, supporting the financial health and transparency of the organization through Quickbooks, Microsoft Office, Google Suite, Notion and Monday.com.

Possesses SEO skills, expertly optimizing content to enhance search engine rankings, increase web traffic, and improve online visibility through keyword research, backlinking, and other copywriting techniques to drive discoverability, meaningful engagement, and conversions.

Excels in property management through AirBNB, VRBO, Ownerrez, and other real estate management tools, while skillfully overseeing operations, tenant relations, and maintenance to ensure high occupancy rates through digital marketing and superior tenant satisfaction.

Expertly optimizes workflows, implementing streamlined processes that enhance operational efficiency through automation and instructional design based on statistical data analysis to improve overall productivity across diverse teams and projects.

Skilled in mass recruitment but is also adept at identifying and attracting top talent, ensuring a perfect match between candidate capabilities and organizational needs to foster a productive and harmonious workplace through chatbot automation, digital marketing, and other techniques through Wordpress / Webflow website building, content creation, Mailchimp, MobileMonkey and more.

Skilled in graphic design, creating visually compelling designs that effectively communicate brand messages and engage audiences across digital and print media through Adobe Photoshop, Illustrator, Canva, and Figma.

Proficient in video editing, crafting dynamic and engaging video content that enhances storytelling, boosts viewer engagement, and aligns seamlessly with marketing strategies and instructional design for corporate learning and edutainment through Sony Vegas Pro, Adobe Suite, Opus, Veed and more AI tools.

Excels in instructional design, creating engaging, effective onboarding training materials and programs that enhance learning experiences and drive successful outcomes across various contexts including client presentations and decks through Adobe Suite, Canva, Figma and Prezi.