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Real Estate Lead Generation Specialist with experience in skip tracing, property research, and data management. Skilled in identifying motivated sellers, distressed properties, and investment opportunities through public records, databases, and advanced research tools. Experienced in verifying property ownership, analyzing tax and real estate records, building targeted lead lists, and maintaining accurate CRM databases. Proven ability to support acquisition teams with detailed property and owner research, track lead performance metrics, ensure data accuracy and compliance, and maintain organized records of leads, outreach activities, and campaign results.

Property Management Professional with experience managing 100+ short-term rental properties and supporting a portfolio of 600+ long-term rental units. Skilled in guest and tenant relations, reservations management, property operations, maintenance coordination, vendor management, and administrative support. Proficient in Guesty and AppFolio, with expertise in handling bookings, lease administration, maintenance workflows, team leadership, compliance documentation, financial processing, and customer service. Proven ability to streamline operations, resolve escalated concerns, coordinate cross-functional teams, and maintain high levels of guest satisfaction, tenant retention, and operational efficiency.

Customer Service Professional with over 10 years of experience providing exceptional support across real estate, property management, healthcare, travel, and BPO industries. Skilled in handling inbound and outbound communications via phone, email, chat, and video conferencing while delivering timely resolutions and maintaining high customer satisfaction. Experienced in managing escalated concerns, resolving billing and account issues, coordinating maintenance requests, processing reservations and booking modifications, and supporting tenants, guests, clients, and business customers. Recognized for strong problem-solving abilities, effective communication, conflict resolution, and the ability to build positive customer relationships in fast-paced, service-driven environments