Bianca

Senior CX Specialist | 4+ Yrs Gaming & Tech Support | Zendesk & Helpshift Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

In college

Last Active

May 30th, 2026 (7 days ago)

Member Since

August 17th, 2021

Profile Description

I am a dedicated Customer Experience and Back-Office Specialist with over 4 years of full-time experience working with international clients. I have a proven track record in high-volume Email and Chat support, having worked for major global firms.

Skills & Tools:
- Customer Support: Zendesk, Helpshift, Technical Troubleshooting, Ticket Management.
- Administrative: Data Entry, Google Workspace, Microsoft Office, Workflow Optimization.
- Marketing: Copywriting, Instagram Management, Brand Voice Research.

I am known for my "Strategic Empathy", the ability to handle difficult customer situations with grace while ensuring 100% operational accuracy. I am looking for a long-term role where I can apply my technical support foundation and my creative marketing skills to help your company grow. I am comfortable working in any time zone and am highly proficient in English communication.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Since May 2022

Customer Support » Chat Support

Experience: 2 - 5 years

Since May 2022

Other Skills

Project Management » Notion

Experience: 6 months - 1 year

For Personal and Corporate, Business Use

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Since May 2022 for Email and Chat Support

Marketing » Copywriting

Experience: 1 - 2 years

Marketing » Social Media Management

Experience: 1 - 2 years

Project Management » Jira

Experience: 2 - 5 years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Marketing » GoHighLevel

Experience: Less than 6 months

Currently studying online courses

Website Builder » Kajabi

Experience: Less than 6 months

Currently studying online courses

Customer Support » Sales Support » Ticket Booking

Experience: 6 months - 1 year

Ticketmaster US/UK/AUS, Live Nation Entertainment

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lipa City, Batangas

Tests Taken: IQ
Score: 120: DISC
Dominance: 37%
Influence: 16%
Steadiness: 21%
Compliance: 26%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”