Jimboy

Senior Customer Support Specialist | Multi-Brand E-commerce | Shopify | Zendesk

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Overview

Looking for full-time work (8 hours/day)

at $8.16/hour ($1,577.60/month)

Associates degree

Last Active

July 26th, 2026 (yesterday)

Member Since

July 31st, 2021

Profile Description

Senior Customer Support Specialist with 8+ years of experience supporting customers across e-commerce, SaaS, telecommunications, and direct-to-consumer brands. Experienced in handling email, live chat, phone, SMS, social media, and online review support for customers across the US, Canada, the UK, Europe, Australia, and Asia.

Over the years, I've supported multiple global brands, including Sunco, Secretlab, Beerwulf, GigSky, DataCodeGenie, and AlwaysFoodSafe. I managed customer inquiries, orders, shipping issues, returns, refunds, warranty claims, product troubleshooting, account support, and escalations using Shopify, Amazon Seller Central, Walmart Marketplace, Zendesk, HubSpot, Gorgias, Salesforce, and other customer support platforms.

During my three years supporting Sunco, I gradually took on more responsibility as I earned the trust of my managers and teammates. I handled more complex customer cases and escalations, collaborated with warehouse and fulfillment teams to resolve shipping issues, contributed to SOP and process improvements, and helped onboard new support agents.

I'm comfortable working independently, learning new systems quickly, supporting multiple brands at once, and maintaining a fast response time while delivering a positive customer experience. I'm looking for a long-term remote opportunity where I can contribute from day one.

Top Skills

Customer Support

Experience: 5 - 10 years

Handled phone, chat, email, and social media support for US and global customers. Resolved issues quickly and maintained high customer satisfaction.

Customer Support » Email Support

Experience: 5 - 10 years

Managed high-volume email inquiries, including orders, returns, refunds, and general questions, with clear and accurate responses.

Customer Support » Chat Support

Experience: 5 - 10 years

Provided real-time support, handled multiple chats at once, and resolved customer concerns efficiently.

Other Skills

Marketing » CRM » Zendesk

Experience: Less than 6 months

Managed tickets, responded to customers, and organized support workflows.

Customer Support » Phone Support

Experience: 5 - 10 years

Handled inbound calls for product inquiries, complaints, billing, and troubleshooting with clear communication.

Customer Support » Ecommerce » Shopify

Experience: 5 - 10 years

Handled orders, customer concerns, and backend store tasks.

Customer Support » Customer Service

Experience: 5 - 10 years

Delivered consistent support and maintained positive customer experience across different channels.

Marketing » CRM » HubSpot CRM

Experience: 2 - 5 years

Managed customer conversations, tracked tickets, updated records, and handled email and chat support using HubSpot CRM.

E-Commerce » Amazon » Seller Central

Experience: 2 - 5 years

Managed customer messages, returns, refunds, and order issues on Amazon.

Customer Support » Technical Support

Experience: 1 - 2 years

Assisted customers with device setup, connectivity issues, and basic troubleshooting.

Office and Administration » Data Entry

Experience: 5 - 10 years

Maintained accurate records, updated customer details, and managed support data in systems.

E-Commerce » Order processing

Experience: 5 - 10 years

Processed orders, handled cancellations, returns, and refunds, and ensured order accuracy.

Office and Administration » Transcription » Typing

Experience: 5 - 10 years

Fast and accurate typing (around 100 WPM) for efficient handling of support tasks.

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao, Davao del sur

Tests Taken: IQ
Score: 122: DISC
Dominance: 33
Influence: 28
Steadiness: 22
Compliance: 17: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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