I have more than 11 years of Management experience with Virtual Assistants, Inside Sales Agents, Virtual Admin Assistants and Appointment Setters who specialise in AU/US Home Insurance and Health Care.
--Workforce Management experience, making sure staffing and the schedule of agents are maximised for production readiness.
--Human Resource and Recruitment- with an educational background in Psychology, I took part in finding the right people for the right job. Making sure the client's expectations are delivered.
--Training and Coaching-
I care about doing the Coaching 101 for aspiring Supervisors and Managers.
--Process Improvement and Client Management Communications.
--Client Retention.
--Intermediate in Microsoft Application.
--Speed Typist 30 words/minute.
--Public Speaking.
--Teamwork.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
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