Gencludie

Operations & Business Support Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.76/hour ($1,090.91/month)

Bachelors degree

Last Active

January 15th, 2026 (155 days ago)

Member Since

May 26th, 2019

Profile Description

I am an Operations and Business Support Virtual Assistant with experience supporting structured workflows, documentation, and day-to-day operations.
I previously worked for over five years in an enterprise BPO environment (TELUS International), supporting multiple accounts and following detailed processes, systems, and performance standards.
I currently manage and support operations for a small e-commerce business that I built and operate, handling order coordination, customer support via chat and email, basic bookkeeping, task tracking, and internal process support.
This experience strengthened my ability to follow structured workflows, document processes, and support daily operations with consistency and accountability.
I work best with clear instructions, defined responsibilities, and documented workflows. I am detail-oriented, reliable, and focused on completing tasks accurately and consistently.
I am looking for a long-term remote role in operations support, business support, or administrative support where training and clear onboarding are provided.

Top Skills

Project Management » Workflow

Experience: 2 - 5 years

Supported process improvements by documenting steps, standardizing tasks, and maintaining consistency.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Provided hands-on support for daily business operations, including coordination, tracking, documentation, and internal process support.

Office and Administration » Data Management

Experience: 2 - 5 years

Maintained accurate records, tracked operational data, and ensured information consistency.

Office and Administration » Task Prioritization

Experience: Less than 6 months

Handled multiple operational tasks with clear prioritization and consistent follow-through.

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Navigated Salesforce to document activities, manage records, and support process-based workflows.

Professional Services » Management Services » Business Management

Experience: 2 - 5 years

Managed day-to-day business operations including coordination, tracking, and decision support for a small business.

Customer Support

Experience: 5 - 10 years

Handled customer inquiries and issue resolution following defined processes and service standards in structured environments.

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Used Excel for basic tracking, data organization, and operational records.

Office and Administration » Calendar Management

Experience: 1 - 2 years

Managed schedules, deadlines, and task timelines to support daily operations.

Customer Support » Customer Service » Conflict resolution

Experience: 5 - 10 years

Resolved customer concerns accurately by following documented procedures and ensuring proper escalation when needed.

Office and Administration » Citrix

Experience: Less than 6 months

Worked within virtual desktop environments to access internal tools and systems securely.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Used CRM systems to track customer interactions, update records, and support operational workflows.

Web Programming » CMS » Avaya CMS

Experience: 2 - 5 years

Used Avaya systems as part of structured operational and customer support environments.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: QUEZON CITY, NCR

Tests Taken: IQ
Score: 120: DISC
Dominance: 26
Influence: 15
Steadiness: 34
Compliance: 25: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”