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Hi there OLJ Community!This is Paula, an enthusiastic and professional Virtual Assistant with 2 years and 9 months experience within IT Industry, 3 years of customer service expertise as Supervisor and Training Specialist and 1 year teaching experience in Private School as a Licensed Professional Teacher. A creative, passionate and trust-worthy leader.Helping businesses streamline their operations and achieve customer satisfaction is my goal! Let's connect and explor

Customer Representative expert with 7 years of experience, with a total of 10 years of work experience.Managed 40-70 chats daily with 2 concurrencies at a time under one of Australia's Telco company (Telstra), ensuring a positive customer experience during the whole chat journey and an average net promoter score of 8-9.Received a commendation for resolving a customer complaint involving almost $7000 worth of bill disputeAchieved and maintained a 95% or higher CSAT and Qua

I have worked in different line of jobs where I often commended with my excellence in providing admin support, fast, handled job well even under pressure, entertained clients with great attitude, and being well organized. With 4 years of experience as admin assistant and nearly 4 years as admin officer, it sharpened my abilities to do the following tasks; property leasing requisition & processing, handling negotiation with lessors, event planning, setting appointments, replying email corresp

Certified Management Accountant | QuickBooks Online ProAdvisor | Certified BookkeeperDetail-oriented and highly motivated professional with 6 years of experience in account reconciliations, accounts receivable/payable, general accounting, customer relationship management, administrative tasks, and tax preparation. Known for strong analytical and planning skills, with a proven ability to work effectively with team members to enhance operational efficiency. Eager to bring valuable expe

As a dedicated lead generation professional, I focus on helping businesses grow by identifying high-quality prospects and converting them into valuable clients. With a deep understanding of targeted marketing techniques and a strong emphasis on follow-up strategies, I am committed to delivering measurable results that drive growth and success for my clients.

With over 10 years of dedicated experience, I have proficiency across various domains, including Digital Marketing, Google Local Service Ads Management, Business Profile Optimization, Project Management, Customer Service, and Data Analysis.Skills & Experience:Digital Marketing: Proven expertise in utilizing digital marketing strategies for enhanced brand visibility and engagement, including tools such as Canva, Send Out Cards, WordPress, Social Media Calendar, HootSuite, and Vi

I am a Customer Service Lead for an e-commerce business. With 4 years of experience in this industry, I have developed a keen understanding of the unique challenges that come with providing excellent customer service in the digital space.However, my experience in customer service extends far beyond e-commerce. Over the past 10 years, I have worked in the business process outsourcing (BPO) industry, handling a variety of accounts for telco, airline, hotel, and logistics companies. Thi

Experienced professional here with a solid track record in contact center operations, virtual assistant services, retail customer service, business development management, and Design Project Management. With over 5 years of hands-on experience, I've honed my communication, problem-solving, and customer relationship management skills.In contact center operations, I've nailed handling diverse customer interactions, resolving issues, and making customers happy. As a virtual assistant, I

I've worked on a wide range of projects, from simple websites and making data analytics reports and using lowcode no code apps.

Skilled in sales development, customer service, and virtual assistance, I specialize in cold calling, lead generation, and client management using Zoho CRM and Five9. I’m dedicated to helping businesses grow by increasing sales, generating leads, and delivering top-notch customer support via phone, email, and chat.What I Can Do:Cold Calling & Lead GenerationClient Relationship Management (Zoho CRM)Sales SupportCustomer ServiceVirtual Assistance (sc