I hold a Bachelor's degree in Information Technology and bring over 14 years of total professional experience specializing in search engine optimization, e-commerce operations, and high-level customer support. I began my career in the digital space as an SEO Specialist, where I spent years mastering on-page and off-page optimization campaigns, meticulous website audits, link building, and data-driven keyword research to effectively drive organic search visibility and page rankings.
Following my technical SEO roles, I transitioned into customer support and operations, catering to major gaming clients based in the US and South Korea. Over the course of more than three years, I scaled from an email support specialist to a Junior Lead, where I managed multi-channel support platforms, resolved complex escalations, and supervised daily operations and workforce allocation to ensure seamless service delivery.
Most recently, I spent over five years dedicated entirely to the e-commerce sector, supporting an established Australian retailer. I started as an Online Product Coordinator, where I took full ownership of end-to-end product listings, visual merchandising, and daily website and marketplace maintenance using data-heavy systems like Magento. I was responsible for executing product listings, auditing storefronts for accuracy, managing inventory counts, and implementing pricing and promotional updates. Because of my strong performance, I advanced to Ecommerce Content Team Leader, spending more than three years overseeing front-end operations, tracking key performance metrics, and coaching a dedicated team to exceed client expectations. This collective background makes me a highly versatile, tech-savvy professional who deeply understands how to manage, maintain, and scale a digital storefront.
