Executive Assistant | Operations Support VA | Admin & Workflow Specialist

Handled customer inquiries, issue resolution, refunds, and support requests across email, chat, and digital communication channels while maintaining professionalism and customer satisfaction.

Maintained clear and professional communication across customer support interactions while handling inquiries, escalations, and issue resolution.

Resolved customer concerns, workflow inconsistencies, and support-related issues through analytical thinking and attention to detail.

Worked with customer support workflows, ticket handling systems, and customer communication processes in fast-paced support environments.

Provided troubleshooting assistance and step-by-step issue resolution for customer concerns while maintaining service quality and support compliance.

Managed customer email inquiries, support requests, and written communication while maintaining professionalism, accuracy, and response quality.

Reviewed AI-evaluated customer support tickets for intent accuracy, workflow alignment, response quality, policy compliance, and process consistency.

Currently expanding knowledge in customer support platforms, ticket workflows, and remote support operations tools.

Currently learning ecommerce support workflows, order management, refunds, and customer support operations within Shopify environments.

Familiar with Trello boards, lists, cards, labels, task tracking, and workflow organization for project and administrative management.

Experienced with Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive for communication, scheduling, collaboration, and document management.

Gorgias Certified Agent with experience in ticket management, macros, tags, SLA monitoring, customer support workflows, and e-commerce support operations.

Used Notion for task management, project organization, learning roadmaps, application tracking, documentation, and personal productivity systems.