Maria

Expert Airbnb Host, Property Manager & Short Term Rental VA

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

May 24th, 2018

Profile Description

For 5 years, I worked with Airbnb as a Case Manager, gaining extensive expertise in guest relations, issue resolution, and dispute handling. For the past 4 years, I have transitioned into Property Management and Co-Hosting, where I manage multiple properties across various platforms.

If you manage a property on Airbnb, Expedia. ---------- VRBO, Hopper, Marriott, Bluegrond, Direct Booking (Website), Zillow, I can help with the following:

Customer service
- Guest Communication
- Handles Airbnb Support Case and other OTA cases
- Filing claims
- Handle additional fees and reimbursement
Review Management
- Respond to the reviews
- Dispute reviews
Maintenance/ Cleaning Team
- Communicate and coordinate with vendors
- Source out possible vendors
- Restock inventory supplies
Admin Task
- Monthly Financials
- Stripe Dispute
- Pay invoices to the vendors and property managers
- Make an SOP on a specific case
- Listing Optimization
Property Management Software:
- Hospitable
- Guesty
- Hostaway
Vendors' Platform
- Turno
- Taskbird
- EnsoConnect
Virtual Work Office
- Slack
CRM Tools:
- ASANA
- Monday

If you’re looking for someone who's both people-focused and detail-oriented, I’d be happy to help lighten your load and bring value to your team.

Top Skills

Professional Services » Management Services » Property Management

Experience: 2 - 5 years

Real Estate » Short Term Rentals

Experience: 5 - 10 years

Host and Co-host Airbnb Cases Airbnb Review Dispute Managing Listing Guest Communications SEO VRBO Uplisting Agoda Hostaway Hospitable Guesty Turno Monday.com Slack