Malougen
Customer Support/QA Analyst/Insurance Claims Processing/Sales/Accounting
With Timeproof
Overview
Looking for any work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelors degree
Last Active
June 15th, 2026 (today)
Member Since
November 7th, 2017
Profile Description
I have 20 years of combined experience across QA, insurance claims processing, compliance, and customer operations — with a consistent record of accuracy, structured process execution, and team performance improvement.
I am a detail-oriented and process-driven professional with over two decades of experience spanning quality assurance, insurance claims processing, and customer service. I'm known for a meticulous approach to compliance review and documentation, a proven ability to evaluate and coach agents toward measurable performance improvement, and deep expertise in end-to-end claims processing in Singapore market.
I'm equally comfortable working independently or supporting leadership, with a track record of maintaining operational continuity, identifying risk indicators, and driving efficiency in high-volume environments. I bring cross-industry adaptability — from BPO and insurance to telecommunications, eCommerce, and accounting — making them a reliable, multi-skilled contributor in any operations or quality-focused role.
Top Skills
Customer Support
Experience: 10+ years
Customer Support » Phone Support
Experience: 10+ years
Office and Administration » Data Entry
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Other Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
Professional Services » Management Services » Inventory Management
Experience: Less than 6 months
Human Resources » Payroll
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Accounting » Tax Preparation
Experience: 1 - 2 years
Basic Information
- Age
- 47
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 95
- DISC
- Dominance: 26%
- Influence: 7%
- Steadiness: 39%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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