Hi, I’m Bernadette — a Virtual Assistant with 6+ years of BPO experience combining customer support and outbound sales.
I worked nearly 4 years remotely with an Australian retail client handling phone,
I also have 2 years of experience in cold calling, lead generation, and appointment setting for real estate and funding campaigns. I’m confident qualifying leads, handling objections, and booking quality appointments.
I bring strong communication skills, CRM experience, a results-driven mindset, and the ability to both support customers and drive revenue.
Ready to help your business grow!
Experience: 5 - 10 years
Experience: 2 - 5 years
*Delivered multi-channel support (phone, email, chat, SMS)
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
*Conducted 100+ outbound cold calls daily to homeowners for Australian real estate clients.
Experience: 1 - 2 years
Experience: 1 - 2 years
*Qualified leads for mortgage refinance opportunities based on interest rate, loan term, equity position, and financial goals. *Identified refinance motivations including payment reduction, cash-out refinance, debt consolidation, and PMI removal. *Scheduled qualified appointments for licensed mortgage specialists.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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