Rosario

IT Service Desk | Technical Support | Shopify Product Listing | eCommerce Suppor

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Overview

Looking for full-time work (8 hours/day)

at $7.98/hour ($1,536.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (3 days ago)

Member Since

January 31st, 2026

Profile Description

I’m Rosario, a Spanish-bilingual Virtual Assistant and IT Service Desk Professional with 10+ years of experience. I help businesses clear ticket backlogs, improve response times, and deliver efficient customer and technical support across email, chat, and phone.

I am currently seeking part-time opportunities and available starting at 9AM AEST.
My rate is approximately is AUD $10–12/hour for long-term roles.

In addition, I support administrative operations, data entry, and technical troubleshooting. I am highly skilled in Active Directory, ServiceNow, Citrix, Google Workspace, and Microsoft 365, enabling me to manage accounts, troubleshoot access issues, and maintain organized systems.

I have experience handling 50+ emails daily, managing concurrent chat interactions, and screening/dispatching 100+ tickets while ensuring SLA compliance and fast resolutions. I also worked as a supervisor, managing 16 stores in the food service industry, ensuring smooth operations and high customer satisfaction.

I focus on delivering fast resolutions, maintaining SLA compliance, and helping teams stay efficient, organized, and responsive in my daily workload.