E-commerce Customer Support Specialist | Shopify, CRM & Backend Operations | Ema

11 years of experience handling high-volume customer support via email and chat (60–100+ inquiries daily). Skilled in resolving complaints, maintaining brand tone, and ensuring customer satisfaction.

Experienced in managing customer emails, order inquiries, refunds, and complaints with clear and professional communication. Able to maintain fast response times and high-quality support.

Handled real-time chat support, assisting customers with order concerns, product questions, and troubleshooting while maintaining accuracy and efficiency.

Experienced in Salesforce CRM for managing customer interactions, handling support tickets, updating records, and documenting cases. Ensures accurate data tracking and organized workflows to support high-volume customer service operations.

Experienced in Shopify backend operations including order management, fulfillment tracking, refunds, cancellations, and resolving customer order issues. Ensures accurate processing and smooth day-to-day e-commerce operations while supporting high-volume customer inquiries.

Experienced in technical troubleshooting, assisting users with device and internet issues, and providing step-by-step solutions while ensuring a smooth customer experience.

Managed end-to-end order processing including verification, tracking, updates, and coordination to ensure smooth order fulfillment.

Experienced in Zendesk ticket management, handling high-volume email and chat support, resolving customer issues, and documenting cases with detailed notes. Ensures organized workflows and timely responses while maintaining high-quality customer support.

Experienced in e-commerce data entry including order updates, product information management, and CRM data organization. Ensures accuracy and consistency across Shopify, Zendesk, and Google Workspace.

Provides administrative support for e-commerce operations including inbox management, order monitoring, data entry, and backend task organization. Ensures efficient workflows and organized systems using Shopify, Google Workspace, and CRM tools.

Proficient in Google Workspace including Gmail, Google Sheets, Docs, and Drive for managing emails, organizing data, creating documents, and maintaining structured file systems for efficient workflow.