Mark
IT Support Specialist / IT Service Desk Executive
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.64/hour ($1,090.91/month)
Bachelors degree
Last Active
July 19th, 2026 (5 days ago)
Member Since
August 26th, 2025
Profile Description
Result-driven IT Support Professional with 3 years of progressive experience delivering enterprise-grade technical support, system administration, and infrastructure monitoring across corporate and 24/7 high-volume production environments. Documented track record as a Service Desk Executive and Shift Leader, specializing
in resolving high-priority hardware, software, and cloud application incidents under strict SLA frameworks.
Skilled at bridging the gap between non-technical end-users and specialized tier-2/3 resolution teams while
maintaining excellent customer satisfaction scores.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Results-driven IT Support Specialist with over 2 years of hands-on experience delivering efficient technical support in both office and 24/7 production environments. Proven ability to diagnose and resolve hardware, software, and network issues through both remote and on-site support.
Office and Administration » Microsoft 365
Experience: 2 - 5 years
dminister secure user account provisioning, access permissions, and credential management across multiple proprietary enterprise and client business applications.
Other Skills
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Web Programming » Javascript » Angular JS
Experience: Less than 6 months
Software » Server » VPN - OpenVPN
Experience: 1 - 2 years
Cloud Services » Azure » Dev Tools - Visual Studio
Experience: Less than 6 months
Systems Administration » Windows Administrator
Experience: Less than 6 months
Office and Administration » Problem Solving
Experience: 1 - 2 years
Software » Network Administration » Network Monitoring
Experience: 1 - 2 years
Software » Network Administration » Network Monitoring
Experience: 1 - 2 years
Software » Network Administration » Network Troubleshooting
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 27
- Influence: 38
- Steadiness: 17
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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