Customer Service Representative

From my previous corporate role, I used to process death and disability claims were I have to first proper evaluation, gathering of facts, undergo background investigation as necessary in order to achieve the ultimate purpose of how I should deliver the proceeds accurately and in a timely way.

I am flexible because at my previous job, a customer calling in concerned about her policy loan repayment since it is nearly exceeding her policy cash reserve or values and at that time, I have to leave early in the office for some personal and emergency reason but I did not make any second thought of transferring her call or tried to make some reasoning in order for her to just make a call back whilst my duty is also beyond my working hours. After I have provided all the solution, taking her call in an appropriate manner within the company standards and processing her payment over the phone, she was delighted and made me feel satisfied and humbled because I'm proud to say that even there was any unbearable circumstances along the way, it is proven that I went above and beyond my customer's expectation and made an extra mile.

I was able to provide resolution to a customer who was at that time dealing concerned about why her policy got terminated without any prior notice. What I did is to acknowledge, actively listen to her frustrations, searched and checked the issue and subsequently delivered a mutual and acceptable resolution on a timely manner without escalating the complexity of the issue.

I developed my communication skills when I experienced working in a call center industry for more than three consecutive years in which I also learned to be more confident of providing informations and commendable service to my customers and to the company I am working with.

I used to work on with this type of skills during my corporate years in Cocolife as I was appointed to be the auditor of our LICAP (Life Insurance Claims Association of the Philippines) organization were I played a crucial part to have a successful project within our company by gathering data, facts and relevant information from the same field (various insurance companies) we are dealing with though it is aligned with our by-laws we originally created among the same industry.

I must say this skills really one of my crucial experience during my previous role as I am inclined to ensure that the customers from different places with different cultures, races and perspective when it comes to gathering personal and reliable information because it needs a lot of patience, high standard of respect, and resilience because the moment the other person you are talking would not be so cooperative to provide you what is needed of you, the process will not be completed.