With a robust background spanning eight years in the Business Process Outsourcing (BPO) industry, I have honed my skills as a customer service representative, adept in handling inbound calls, chats, and emails. My expertise extends to various facets of the BPO sector, emphasizing effective communication, attentive listening, and proficient typing.

Now, driven by a desire to expand and explore new horizons, I am eager to transition into the realms of data entry and virtual assistance. My wealth of experience in BPO has equipped me with a solid foundation in managing data, extracting information, and navigating through diverse tasks efficiently. I am poised to leverage this experience to excel in the dynamic field of data entry and virtual assistance, bringing a unique blend of professionalism and adaptability to ensure seamless transitions and deliver high-quality results. I am enthusiastic about embracing new challenges, contributing my skills to diverse projects, and adding value to the world of data management and virtual support.

A highly organized and detail-oriented professional with 9+ years of experience in stakeholder management, data operations, and project coordination. I specialize in streamlining administrative workflows, maintaining meticulous data records, and managing high-volume communication for busy professionals.

I am a detail-oriented and reliable Virtual Assistant with hands-on experience in travel and tour operations, online appointment assistance, customer support, and online exam monitoring.
I currently manage my own travel and services business, where I handle client inquiries, bookings, documentation, and follow-ups on a daily basis. I assist clients with travel arrangements, application processes, and customer concerns while ensuring smooth communication and accurate documentation.
I also have experience working as an Online Exam Proctor, where I monitored live exam sessions, verified test-taker identities, and ensured exam integrity through webcam and screen monitoring. I assisted students with technical concerns during exams and reported any suspicious activities to maintain a secure testing environment.
In addition, I create basic graphic designs for marketing materials such as social media posts, promotional banners, and simple visual content to support business promotions. I also manage and schedule social media posts using **Meta Business Suite to ensure consistent and timely content posting.
My strengths include clear communication, accuracy, creativity, and on-time delivery. I am highly organized and comfortable working with online systems, forms, and customer-facing platforms. I always make sure that clients feel supported and well-informed throughout the process.
Services I offer:
• Virtual Assistance & Administrative Support• Email and Chat Customer Support• Online Application & Appointment Assistance• Data Entry & Form Processing• Travel Research & Booking Assistance• Online Exam Monitoring / Proctor Support• Graphic Design for Marketing Materials (social media posts, banners, simple ads)• Social Media Management & Scheduling via Meta Business Suite• Social Media Page Management (basic posting & replies)
I am committed to providing quality work and long-term support to help your business grow. Let’s work together!

Customer Support & E-commerce Operations Specialist with 5+ years of experience helping Shopify stores, dropshipping brands, SaaS companies, and online businesses deliver exceptional customer experiences.

My background combines customer support, technical troubleshooting, e-commerce operations, and team leadership. I was promoted from Support Analyst to Team Leader at a global software company, where I consistently maintained 95%+ CSAT scores while mentoring new tea-----------mbers and overseeing daily operations.

I have hands-on experience supporting Shopify and dropshipping businesses across the US and EU, handling customer inquiries, order management, refunds, replacements, fulfillment coordination, chargebacks, technical troubleshooting, and supplier communications.

My experience includes:
• Shopify Store Operations
• Customer Support (Email, Chat & Phone)
• Dropshipping & Supplier Coordination
• Technical Support & Troubleshooting
• Chargeback & Dispute Management
• Team Leadership & Training
• Administrative Support & Reporting

Tools: Shopify, Salesforce CRM, Gorgias, -----------, Slack, Google Workspace, Microsoft Teams, Outlook, AWS Connect, DeepL, and ChatGPT.

I focus on creating efficient processes, solving problems quickly, and delivering customer experiences that build trust and drive long-term growth.

Hi! I’m E-----------a , a detail-oriented and reliable Virtual Assistant with strong experience in customer service, admin support, and e-commerce operations.
I previously worked with TaskUs, handling a UK-based e-commerce account—starting as a Customer Service Representative and later promoted to Team Leader, where I managed agents, handled coaching, and collaborated with operations to meet SLA and KPI targets.
I specialize in email and inbox management, customer support (email), order tracking, refunds, and administrative tasks that help business owners stay organized and stress-free.
I’m known for being organized, responsive, easy to work with, and customer-focused. If you’re looking for someone who can support your customers while keeping backend tasks running smoothly, I’d love to help!

With a solid foundation in leadership, client communication, and administrative support, I bring a well-rounded skill set to any virtual assistant role. My extensive experience as a Senior Team Leader has equipped me with advanced project management and organizational skills, enabling me to lead teams to meet performance goals consistently while also maintaining high-quality standards. I’m skilled in handling detailed reporting, managing schedules, and optimizing team operations to enhance productivity. In addition to managing daily communications and coordinating events, I am proficient in data handling and financial tracking—routinely preparing reports, monitoring client payments, and ensuring accurate records. My technical expertise spans a wide range of tools, including MS Office, Google Workspace, LinkedIn, ZOHO Suite, and Slack, which allows me to streamline tasks and deliver efficient support to both clients and teams. My experience in field documentation and consultation coordination for government projects further demonstrates my adaptability and attention to detail. Altogether, my blend of skills, professionalism, and commitment to quality make me a dependable virtual assistant ready to support diverse business needs.

I am a dedicated and customer-focused professional with experience providing excellent support through chat, email, and social media channels. I am skilled at handling customer inquiries, resolving issues efficiently, and maintaining a positive customer experience.

Administrative & Operations Virtual Assistant with experience in customer support, email management, order tracking, and data entry. Former online business owner with strong organizational skills and remote work experience. Reliable, detail-oriented, and ready to support daily business operations.

Customer service professional with experience supporting customers in the tech and digital industries,
including internet services, social media advertising, and digital accounts. Skilled in chat and email
support, with a proven ability to resolve issues efficiently and enhance customer satisfaction.

Detail-oriented and client-focused professional with diverse experience in customer service, administrative support, and government operations. Demonstrated ability to manage client inquiries, coordinate logistics, and ensure accurate documentation through roles with the Department of Environment and Natural Resources and private sector organizations. Proven track record in delivering excellent customer experiences, resolving concerns efficiently, and maintaining strong organizational systems.

Skilled in communication, report preparation, scheduling, and multitasking in fast-paced environments. Experienced in handling client relations, travel coordination, event management, and records processing with a high level of professionalism and attention to detail. Proficient in tools such as Salesforce, Outlook, and booking systems, with a strong commitment to continuous learning and service excellence.

Now seeking to leverage my background and interpersonal skills as a Customer Service Specialist or General Administrative Assistant, contributing to efficient operations and positive client experiences.

Results-driven Customer Support, Claims, and Operations Professional with 10+ years of experience in health insurance, non-life insurance, claims support, customer service, administrative support, and remote business operations. Experienced in handling client communications, claims processing, onboarding, compliance support, calendar and email management, data entry, reporting, workflow coordination, and team support in fast-paced environments. Adept at providing excellent customer experience while maintaining accuracy, efficiency, and professionalism.

Highly proficient in CRM, project management, communication, and productivity tools including Zoho CRM, Salesforce, Trello, Google Workspace, Google Docs, Google Sheets, Google Drive, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Slack, Zoom, Canva, CapCut, ChatGPT, and Claude.

Skilled in managing multiple systems and tasks simultaneously, with strong attention to detail, adaptability, and problem-solving abilities. A fast learner who is passionate about helping businesses streamline operations, improve customer satisfaction, and maintain organized workflows in remote work environments.

I’m a Customer Support, VA, and Support Operations Specialist with 12 years of experience helping businesses provide fast, accurate, and professional customer support.

My strongest experience is in e-commerce support. I worked with Fast Growing Trees, where I handled Shopify/Gladly emails and chats, warranty claims, order status questions, backorders, cancellations, damaged package concerns, shipping issues, and basic product questions.

I was consistently one of the top agents in CSAT, productivity, and quality before taking on customer feedback audit tasks. My audit work includes reviewing negative NPS/CSAT surveys daily, preparing weekly customer feedback recaps, and checking order adjustment reason codes for accuracy.

I can help with:

- Email and chat support
- Shopify order support
- Warranty claims
- Returns/refunds support
- Shipping and tracking issues
- Customer complaint handling
- Negative CSAT/NPS survey review
- Weekly customer feedback recaps
- Order adjustment reason code audits
- SOP creation
- Admin and operations support

Tools I have used include Shopify, Gladly, Zendesk, Slack, SimpleSat, HubSpot, Google Workspace, Microsoft Office, Zoho Mail, PayPal, AliExpress, Oberlo, GoAffPro, and Salesforce.

I’m reliable, detail-oriented, easy to train, and experienced in both frontline customer support and backend support operations.

Hello!

I'm Hannah Florenze Sangalang, your dedicated Customer Support Specialist with hands-on experience in e-commerce customer service. With nearly 2 years of experience, I’ve supported multiple e-commerce brands by handling customer inquiries through email and chat, ensuring a smooth and positive customer experience.

I specialize in post-purchase support, including order tracking, refunds, returns, exchanges, and resolving customer concerns efficiently while maintaining a professional and empathetic tone. I also have strong experience using Shopify to manage orders, process refunds, update shipping details, and ensure accurate handling of customer requests.

Here’s what I can bring to your team:

1.E-commerce Customer Support Expertise: I have experience supporting brands like Zotic New York, Lumapet Co., and Comfy and Cozy, where I handled customer inquiries, resolved issues, and ensured high customer satisfaction through email and chat support.

2. Shopify Proficiency: I am confident in using Shopify for order management, including processing refunds, editing orders, tracking shipments, and handling post-purchase concerns efficiently.

3. Ticket Management & Tools: I have experience using tools like Gorgias, Richpanel, Gmail, and Slack to manage customer conversations and stay organized while handling multiple tickets.

4. High-Quality Communication: I focus on providing clear, professional, and empathetic responses while maintaining the brand’s tone and ensuring customers feel heard and supported.

5. Problem-Solving & Ownership: I take ownership of each customer concern and make sure every issue is followed through until it is fully resolved.

6. Adaptability & Reliability: I am a fast learner who can quickly adapt to new systems and workflows. I am organized, detail-oriented, and able to work independently in fast-paced environments.


I’m passionate about delivering excellent customer service and contributing to a positive customer experience. I’m also looking for a long-term opportunity where I can grow and support a strong e-commerce team.


Let’s work together to create a seamless and outstanding customer experience!

Customer Support Specialist | E-commerce VA with 8+ years of customer service experience and 6 years supporting Shopify, Amazon, eBay, Temu, and ----------- customers. Experienced in email and chat support, order management, shipment tracking, returns, refunds, replacements, cancellations, and customer issue resolution.

Proficient in Gorgias, Kustomer, eDesk, Shopify, Amazon Seller Central, and Temu Seller Center. Known for delivering excellent customer experiences, managing high-volume inquiries, and maintaining fast response times in remote work environments.

Recently completed Freight Virtual Assistant training, adding knowledge in freight quoting, load coordination, dispatch support, and logistics operations.

Hi! I’m Ruth Anne, a Customer Support Specialist with over 4 years of experience in the BPO industry, providing email and chat support to international clients.

I help businesses deliver better customer experiences by responding quickly, resolving issues efficiently, and building positive relationships with customers. I’ve also worked as a team leader/supervisor, so I’m experienced in managing workflows, handling escalations, and maintaining high-quality service.

Here’s how I can support your business:
• Email and chat support (professional, friendly, and timely responses)
• Order processing, refunds, and tracking
• Handling customer concerns and escalations
• Data entry and general admin tasks
• CRM tools like Zendesk
• Team support and quality monitoring

What you can expect fro-----------:
• Fast and reliable response time
• Clear and professional communication
• Strong attention to detail
• Consistent and dependable support

I’m here to help you provide excellent customer service and keep your operations running smoothly. I’d love to be part of your team!