CRM & Admin Operations Specialist | HubSpot · Lead Generation · Inbox Management

I am a Customer Support Specialist with over 6 years of experience supporting customers through phone, live chat, and email in fast paced BPO environments. I focus on clear communication, accurate documentation, and making sure customers feel supported and understood.

I handle customer inquiries, order and account concerns, subscriptions, refunds, and ticket management while maintaining strong attention to detail and customer satisfaction. I am experienced in following SOPs, meeting performance metrics, and coordinating clearly with customers and internal teams.

I am comfortable working inside CRM and ticketing systems where accuracy, tagging, notes, and follow ups are critical. I also have hands on experience supporting GoHighLevel workflows, pipelines, contact records, and customer updates.

When learning new systems, I start by understanding the customer journey, then review SOPs and documentation, then move into hands on practice. This approach helped me quickly adapt to new tools across my previous roles.

I am highly reliable, organized, and adaptable, with strong multitasking and problem solving skills. I am currently looking for long term remote opportunities where I can support customer operations, improve response efficiency, and help businesses deliver excellent customer experiences.

I take pride in being someone clients can rely on for consistent support quality, clean CRM data, and professional customer communication.


Available full time
Stable internet and work equipment
Open to US time zone work
Prefer long term remote work

Virtual Assistant with experience in Shopify eCommerce support, product listing optimization, product research, email customer service, data entry, and administrative support. Skilled in managing Shopify stores, updating product information, optimizing listings with basic SEO, and maintaining accurate digital records.

Experienced in non-voice customer support, handling order inquiries, transaction monitoring, and payout processing. Proficient in using Shopify Admin, Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office, Canva, and Slack.

Strong background in inventory management, digital file organization, and remote administrative coordination. Highly detail-oriented, organized, and capable of managing multiple tasks in fast-paced remote environments while ensuring accuracy and efficiency.

Focused on improving eCommerce operations, enhancing customer experience, and supporting business growth through reliable virtual assistance.

Results-driven professional with solid experience in technical support, telecommunications, and customer service. Demonstrated expertise in troubleshooting complex network and billing issues, managing escalations, and assisting in fraud and security investigations. Adept at team coordination, coaching, and performance improvement. Committed to delivering efficient solutions, maintaining high service quality, and continuously developing new skills to meet organizational goals.

Detail-oriented and reliable professional with experience in Email Customer Support, Data Entry, and Shopify Product Listing. Strong background in photo review, data accuracy, Freshdesk CRM tool, Shopify, and SOP-driven workflows. Known for being a fast learner, adaptable, and committed to delivering high-quality work with minimal supervision.

Customer Service Representative | Sales Specialist (6+ Years)

Dedicated BPO professional with over 6 years of experience in a fast-paced sales account. I have a proven track record of managing high call volumes while consistently meeting sales targets and maintaining strong Quality Assurance (QA) standards. I am skilled in building rapport with diverse customers, handling objections effectively, and maintaining an efficient Average Handle Time (AHT). I pride myself on my reliability and my ability to provide high-quality service in a high-pressure environment.

Versatile, reliant and task-finisher specialist with 13 years of experience in handling Financial and Telcom account.

Hello! I'm ----------- -----------, experienced in managing administrative responsibilities such as creating documents and entering data. I have extensive experience as a customer service and technical representative, dedicated to delivering top-notch and outstanding service aiming for their utmost satisfaction. I focus on understanding customer requirements and providing efficient solutions to any issues they encounter. With strong time management abilities and extensive knowledge of the customer service field, I strive for excellence in my work. Additionally, I have expertise as a Financial Analyst, specifically handling financial accounts within the Risk and Compliance Operations Disputes Investigations team. I’ve also conducted training for individuals capable of conducting thorough investigations, encompassing both disputes and Fraud Risk reviews.

Flexible and outgoing Virtual Assistant eager to provide reliable support for clients. Skilled in e-commerce, product research, social media management, and basic administrative tasks. Quick learner, adaptable, and open to new opportunities, ready to assist with tasks efficiently and professionally.

Hi! I'm Mark, an experienced Operations and Administrative Professional with over 5 years of experience in customer service, team leadership, appointment setting, sales support, and administrative operations. I help businesses stay organized, improve customer satisfaction, and keep daily operations running efficiently.

Throughout my career, I've led teams of up to 35 agents, managed KPI reporting, workforce scheduling, performance coaching, client communication, and administrative tasks. I have hands-on experience using Google Workspace, Microsoft Office, Google Sheets, Microsoft Excel, Convoso, RingCentral, ViciDial, Primo, and Five9. I'm comfortable managing calendars, handling customer inquiries, maintaining accurate records, preparing reports, coordinating with clients, and supporting business operations.

I'm highly organized, detail-oriented, and committed to delivering accurate, reliable, and professional work. I learn new tools quickly, communicate effectively, and thrive in both independent and collaborative remote work environments.

Here's how I can help your business:
• Virtual Assistance
• Executive & Administrative Support
• Customer Service (Email, Chat & Phone)
• Appointment Setting
• Calendar & Schedule Management
• CRM & Data Entry
• Lead Generation Support
• Email & Inbox Management
• Reporting & Data Analysis
• Operations Support
• Team Coordination
• Client Communication

I take pride in being dependable, proactive, and results-driven. Whether you need someone to support your customers, organize administrative tasks, manage operations, or assist with your day-to-day business activities, I'm ready to contribute and help your business succeed.

I look forward to working with you!

I’m a reliable Virtual Assistant with experience in customer support, admin tasks, and client communication.

I’ve worked as a Customer Support Representative handling inbound and outbound calls, assisting clients, managing inquiries, and doing follow-ups. I also have experience in data entry, Google Sheets, Slack, and basic CRM systems.

I can help manage tenant inquiries, respond to messages, book viewings, update records, and keep everything organized. I make sure no lead is missed and all tasks are handled efficiently.

I’m detail-oriented, a fast learner, and able to work independently with minimal supervision. I’m looking for a long-term role where I can support your business and grow with your team.

AI Automation Specialist | Zapier, -----------, n8n, GoHighLevel | No-code Automation |Customer Service for E-commerce, Travel Accounts, Etc. | Product Listing Expert

If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects.

Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business!

Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break.

Here’s how I can help you:
-Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly.

-Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders.

-Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything.

-Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.

Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard.

I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, and inbox management—so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!

Dedicated Customer Service and Quality Assurance professional with over 4 years of experience in U.S. healthcare and telecommunications accounts. Experienced in customer support, quality auditing, coaching, and administrative operations. Known for high accuracy, strong compliance, and the ability to handle high-volume workloads while maintaining quality standards. Proven ability to analyze performance data, resolve complex issues, and support process improvements.

Key Strengths & Experience

Quality Assurance

- Conducts 200–300 audits for calls, emails, and customer interactions
- Ensures compliance with healthcare policies and SOP standards
- Achieved 99.8% audit accuracy and 4.89/5 QA score
- Serves as Subject Matter Expert (SME) for QA and complex customer experience tickets
- Identifies trends and process gaps to improve quality and consistency

Customer Support

- Handles 20–40 inbound inquiries daily (benefits, claims, eligibility, enrollment)
- Manages escalations and technical account issues with detailed analysis
- Provides accurate and compliant resolution based on policy guidelines
- Ensures positive and consistent customer experience

Coaching & Training

- Coached 40+ trainees using Root Cause Analysis (RCA) and structured feedback
- Developed KPI reports to monitor performance and compliance
- Provided real-time floor support during live operations
- Helped improve trainee performance and quality consistency

Administrative Support

- Documentation, record-keeping, and case tracking
- Workflow monitoring and operational support
- Report preparation using Microsoft Excel and Word

Tools & Systems

- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Microsoft Teams, Zoom, Avaya, NICE CXone
- Basic data reporting and dashboards using Excel
- AI tools: ChatGPT, Microsoft Copilot
- Basic Canva for simple content creation

Hi! I’m Loraine, a detail-oriented and reliable professional with hands-on experience in lead generation, data entry, customer support, and administrative work.

I specialize in non-voice tasks such as lead sourcing, data management, and chat support, helping businesses stay organized and efficient behind the scenes. I have worked with various tools like HubSpot, Apollo, LinkedIn, and Google Workspace to gather accurate leads, manage databases, and support daily operations.

With a strong background in records management and administrative support, I am highly organized, quick to learn, and able to work independently with minimal supervision. I take pride in delivering accurate, high-quality work and consistently meeting deadlines.

Here’s what I can help you with:
• Lead Generation & Online Research
• Data Entry & Database Management
• Admin Support
• Chat / Non-Voice Customer Support
• Email & Calendar Management

I am committed to providing reliable support and helping your business grow efficiently. Let’s work together!