I am a highly experienced Customer Service Specialist with over 12 years of experience supporting customers across chat, email , and phone channels in telecom and e-commerce industries. I specialize in resolving billing concerns, technical issues, order management, and delivering excellent customer experiences in fast-paced environments.

I am skilled in using CRM and support tools, managing high-volume inquiries, and ensuring accurate and timely resolutions. I take pride in my ability to communicate clearly, show empathy, and turn challenging situations into positive outcomes for customers.

I am detail-oriented, reliable, and able to work independently in a remote setup. I have a stable internet connection, a dedicated workspace, and I am comfortable working night shifts or flexible schedules.

I am always open to learning new tools and processes and am committed to providing high-quality service that helps businesses retain customers and grow.

Detail-oriented and highly organized professional with 12+ years of experience in customer service, operations support, scheduling coordination, CRM management, and administrative tasks in fast-paced environments.

Recently completed Freight Course 101 training with knowledge of freight operations, LTL shipment coordination, shipment tracking, load monitoring, carrier communication, freight quoting, and logistics coordination. Familiar with freight tools and carrier portals, including Estes, Old Dominion, TForce, FedEx Freight, and freight calculator tools.

Experienced in handling inbound and outbound communication through phone, email , and chat while maintaining excellent customer service and accurate documentation.

I am highly organized, detail-oriented, and comfortable working independently in remote environments. I am eager to support freight brokers, dispatchers, logistics teams, and transportation companies with reliable virtual assistance and operations support.

I am a customer experience and operations specialist with over nine (9) years of experience supporting global clients across customer support, technical support, onboarding, and quality assurance.

I currently work with an AI company as an Onboarding Specialist and QA, ensuring that new clients successfully adopt AI systems while maintaining high-quality standards across support operations.

Throughout my career, I have worked in customer care, solution analysis, and technical support roles where I helped resolve complex issues, improve processes, and deliver excellent customer experiences.

My key strengths include:
• Customer Support & Client Success
• AI Onboarding & Quality Assurance
• Technical Support & Troubleshooting
• Process Improvement & Documentation
• Team Collaboration & Leadership

In addition to my corporate experience, I have also supported real estate operations by assisting with client relations, pricing calculations, and website development to strengthen online presence.

I am highly organized, proactive, and committed to helping companies improve customer experience while maintaining efficient operations.

I am currently seeking remote opportunities where I can contribute my experience in customer success, AI onboarding, and operations support.

Hi, I'm Ralph Wendell Bustejer.

I am a Shopify Customer Support Specialist with more than 14 years of customer service experience and over 6,500 completed Upwork hours supporting e-commerce businesses worldwide.

I help Shopify stores deliver excellent customer experiences through fast, professional, and solution-focused support.

My expertise includes:

• Email Support
• Live Chat Support
• Shopify Order Management
• Refunds, Returns & Replacements
• Order Tracking & Delivery Issues
• Klarna, PayPal & Stripe Dispute Resolution
• Chargeback Management
• Dropshipping Customer Support
• Product Listing Support
• Customer Retention

Tools I regularly use:

• Shopify
• Zendesk
• Gorgias
• Freshdesk
• Google Workspace
• DeepL
• Outlook

Throughout my career, I have supported multiple Shopify stores across different countries while maintaining excellent customer satisfaction and resolving complex customer concerns professionally.

Why employers hire me:

14+ years of customer service experience
Top Rated Upwork Freelancer
100% Job Success Score
6,500+ Upwork Hours Completed
Strong written English communication
Reliable and independent worker
Fast learner and team player

I am seeking long-term opportunities where I can help businesses improve customer satisfaction, reduce disputes, and strengthen customer loyalty.

I am available to start immediately.

Detail-oriented professional with experience in telecommunications, technical support, dispute investigation, and chargeback analysis. Skilled in handling PVC issuance/reversals, account documentation, and customer service across phone, email , and chat.

Core Skills:
-Dispute & Risk Investigation
-Chargeback Processing (Card Networks)
-Customer & Technical Support
-Document Preparation & Account Reconciliation
-Salesforce, Quavo, Twilio, MS Office

Strengths:
-Strong analytical & problem-solving skills
-Excellent written and verbal communication
-Organized, proactive, and detail-focused
-Able to work independently with minimal supervision

Ready to deliver accurate, reliable, and results-driven support to your team. Let’s work together!

Hi! I’m a bilingual customer support specialist (English–Spanish) with experience assisting international clients through chat, email , and phone support. I’ve supported accounts in retail, finance, and driver/delivery support, helping customers resolve issues, process requests, and maintain positive client relationships.

I’m experienced with tools such as Salesforce, Loan Servicing CRM (Auto Finance), Google Workspace, Outlook, Canva, and Zoom. Currently, I support a retail account assisting mostly Spanish-speaking customers, ensuring clear communication and excellent service.

I’m known for being reliable, detail-oriented, and adaptable. I learn new systems quickly and continuously upskill in AI tools and automation to improve productivity and efficiency.

I’m currently looking for a full-time remote opportunity where I can contribute my customer support expertise and bilingual communication skills while helping businesses grow.

Let’s connect — I’d love to support your team!

Here is the Summary of my Experience:

I have over 5 years of hands-on experience in international e-commerce, specializing in customer support, order processing, and fulfillment coordination.

In my previous roles, I managed end-to-end order processes, ensuring every order was fulfilled accurately and on time. I carefully reviewed products before sending them for production to ensure all details were correct. I also coordinated closely with suppliers to handle order modifications, cancellations, tracking delays, and issues with damaged or late shipments.

I work with different departments to meet deadlines and deliver an excellent customer experience. I handle inquiries and disputes with professionalism and empathy, provide timely order updates, troubleshoot product concerns, respond to negative reviews, follow up with customers, and send requests for reviews to improve our store’s credibility. I also handle product-related questions, refunds, and escalated order issues.

Key Skills:
• Customer Support & Customer Experience
• Order Processing & Fulfillment Coordination
• Shipment Tracking & Logistics Support
• Dispute Resolution & Refund Handling
• Supplier Communication & Cross-Department Coordination
• Product Review Management

Working in international e-commerce for 5 years has taught me to be detail-oriented, flexible, proactive, and able to multitask under pressure. I am independent, a fast learner, and committed to delivering results while ensuring smooth fulfillment and excellent customer satisfaction.

Tools & Platforms I Use:
• Etsy | Shopify | Gorgias | HelpScout | Slack | ClickUp | Asana | Google Workspace | Microsoft Dynamics

Dedicated Customer Service Professional with 4 years of experience providing phone and chat support. Skilled in handling customer inquiries, resolving concerns, managing escalations, and delivering exceptional customer experiences. Strong communicator with a customer-first mindset, capable of working in fast-paced environments while maintaining professionalism, empathy, and attention to detail. Committed to building positive customer relationships and helping businesses improve customer satisfaction and retention.

Computer literate
Knowledgeable in MS software
Basic knowledge in website development

Applying the things that I have learnt in my 7 -8 years of experience.
I am driven, organized, self- motivated, and effective at using what I
have learnt to devise an efficient method of training while focusing
the needs of each of the participant. I specialize in fast-paced and
high-pressure work environments. Adept at developing custom
training programs working with large groups and working under
pressure.

Are you looking to raise your business while retaining and expanding your customer base?

Then look no further:
- Customer Satisfaction? Nailed it — 7 years and counting!
- Salesforce and Zendesk Expert

CRMs and Platforms I'm proficient in:
• Zendesk
• Salesforce
• Siebel
• Shopify
• DSers

Are you looking for a proactive Customer Success Specialist who doesn't just answer support tickets, but actually protects your revenue, automates your workflows, and keeps your clients fully engaged?

With over 4 years of freelance and corporate experience, I specialize in building long-term client relationships, reducing churn, and streamlining customer operations for coaches, agencies, and service-based business owners. Because of my background in Banking and Finance, I bring an analytical, ROI-driven approach to Customer Success—monitoring performance metrics while maintaining an empathetic, customer-first approach.

PROVEN METRICS & WHAT I BRING TO YOUR TEAM:

100% Client Retention Rate - Proactively managed accounts and communication for key clients, maintaining perfect retention through strategic check-ins.

30% Faster Ticket Resolution: Managed high-volume customer support queues via HubSpot and GoHighLevel (GHL), cutting down response times significantly.

Revenue & Account Safeguarding: Adept at handling billing, refunds, and financial reporting seamlessly using Stripe, Fanbasis, and Clickfunnels.

Community Growth & Engagement: Boosted active participation by 25% to 40% across client Facebook groups, Discord servers, and Instagram channels.

TECH STACK & TOOLS I MASTERED:

CRM & Support Helpdesks: GoHighLevel (GHL), HubSpot, Clickfunnels
Payment & Billing Processors: Stripe, Fanbasis
Community & Communication: Discord , Facebook Groups, Slack, Instagram DM
Operations & Productivity: Google Workspace (Sheets, Docs), Notion

HOW I CAN HELP YOUR BUSINESS GROW:
Customer Support & Ticket Management: Handling your daily email queues, support tickets, and chat inquiries with empathy and efficiency so your customers feel valued.

Onboarding & Client Engagement: Ensuring new students or clients have a seamless onboarding experience, maximizing their adoption of your platform or programs.

Community Management: Turning cold groups into highly active, collaborative communities through strategic content, continuous moderation, and interactive engagement.

Operations & Billing Support: Managing client billing issues, processing refunds cleanly, and keeping your performance tracking sheets audit-ready.

I thrive in dynamic, fast-paced remote environments and love turning complex problems into organized systems.

Let’s connect to discuss how I can help streamline your support and retain your clients!

I am a highly organized and detail-oriented Virtual Assistant specializing in E-commerce Operations, Customer Support, and Professional Organizing. With experience in managing online stores, streamlining workflows, and handling customer inquiries, I help businesses run smoothly and efficiently. I am skilled in product listing, order processing, email /chat support, and administrative tasks—ensuring accuracy, reliability, and excellent client satisfaction. My goal is to take care of the back-end operations so you can focus on growing your business.

I am a highly experienced Customer Support Specialist with over 15 years of experience handling inbound and outbound support, technical troubleshooting, sales, and customer retention for U.S. and Australian clients. I have worked with companies in telecommunications, e-commerce, and media, providing professional support via phone, chat, and email while maintaining high customer satisfaction.

What I Can Do for You:
Inbound & outbound customer support
Technical troubleshooting (internet, devices, subscriptions)<8efe80624d780eba0c6493ec45140364>;Email and chat support
Customer retention & upselling
Order processing and account management
Handling difficult or irate customers professionally

Tools & Systems:
CRM tools (various platforms)
Ticketing systems<8efe80624d780eba0c6493ec45140364>;Email platforms
Basic troubleshooting tools

Experience Highlights:
5+ years supporting U.S. telecom accounts
Strong background in sales and retention
Proven ability to handle high-volume customer interactions
Consistently delivering excellent customer service

I operate from a fully equipped and reliable home office designed for professional remote work. My primary workstation is powered by an Intel Core i5-10400 T (6 cores) with 8GB RAM on Windows 11 Pro, supported by a 27" FHD IPS monitor that enables efficient multitasking, clear visuals, and extended productivity.

To ensure uninterrupted operations, I maintain a backup desktop system (Intel Core i5 processor, 4GB RAM, Windows 8.1) ready for immediate use in case of technical issues. For video communication, I use an EMEET C60E 4K webcam with autofocus and built-in noise-canceling microphones, paired with an Inplay HN820 headset for clear and professional audio.My internet setup includes a high-speed PLDT Fiber connection, with a Smart Bro Prepaid Home WiFi (Greenpacket D2/D2K-FT10) as backup to guarantee continuous connectivity. I also have a Xiaomi Redmi 14C as an additional backup device and a 40,000mAh Romoss power bank to maintain productivity during power interruptions. All work is conducted in a quiet, dedicated home office environment optimized for focus, reliability, and professional communication.

I am reliable, detail-oriented, and able to work independently in a remote setup. I am ready to contribute to your team and help improve your customer experience.

> Well-oriented CSR/TSR(Microsoft Applications)
> Virtual Assistant
> Worked with BPO for 11years
- Last position: Team Lead
> Graphics Design || Edit photos/videos (Adobe PhotoShop/CanVa/CapCut)
> IT(can fix any IT works)