B2B TRAVEL CONSULTANT

Skilled in using various CRM platforms, including Salesforce, Microsoft Dynamics 365, and Zendesk. In current role as a Travel Consultant, proficient in handling service request tickets, vendor communications, and providing customer support via phone, chat, and email. Experienced in using Slack to coordinate with internal support teams, department heads, contact center hubs, and cross-functional channels—ensuring smooth issue resolution and efficient service delivery.

Handled Airbnb reservations on behalf of travelers for business trips, as part of a concierge booking service offered by my recent client. Bookings were commission-based and aligned with the client’s corporate travel options, ensuring convenience and compliance with business travel requirements.

Proficient in managing email communications for travel reservations and handling service request tickets through CRM platforms such as Zendesk. Skilled at processing requests efficiently in the background while providing timely email confirmations and updates. Proactive in notifying customers of discrepancies and offering clear alternative options. Ensures necessary approvals are secured prior to completing bookings, maintaining accuracy and compliance.

Experienced in delivering real-time chat support via Zendesk in my role as a Travel Consultant, as well as during previous technical support work for Microsoft Xbox. Efficiently managed up to two customer sessions simultaneously while resolving inquiries promptly and accurately. Skilled in technical troubleshooting and problem-solving, consistently providing a smooth, customer-focused experience in fast-paced, time-sensitive environments.

In previous roles, I gained experience working with a wide range of affiliated hotel suppliers and vendors, including Expedia, Booking.com, Hotelbeds, GDS hotels, Priceline, Premier Inn, and more. Familiar with handling bookings, modifications, and issue resolution across multiple platforms to ensure smooth accommodation arrangements for travelers.

Experienced in providing live chat and email support to customers speaking various languages (like German, Spanish, Frence, Italian, etc.) using web-based translation tools. Effectively communicates across language barriers to ensure clear understanding and seamless customer assistance.

Experienced in creating and managing train/rail bookings for corporate travelers, primarily across the European region. Handled end-to-end after-sales processes, including modifications, cancellations, and support for train ticketing issues, ensuring smooth and efficient travel experiences for customers.

Throughout my experience in the travel industry, I have handled travel arrangements for high-level executives and VIP clients, as recognized and entrusted by previous clients. I managed their itineraries with exceptional attention to detail, prioritizing their needs with a sensitive and personalized approach. These individuals played a key role in business partnerships, and my responsibility was to ensure a high standard of service that supported client satisfaction and loyalty retention.

Proactive in exploring and utilizing readily available web tools and applications created by various developers to streamline customer service, administrative, and back-office tasks. Skilled in identifying and adopting AI-powered and tech-based solutions that improve efficiency and reduce manual effort. This approach helps ensure timely task completion, reduces pressure, and supports adherence to expected handling times.

Provided technical support as a chat support agent for Microsoft Xbox, handling 2 concurrent live chats through MS-CRM Dynamics 360 while resolving a range of issues, including technical troubleshooting, billing discrepancies, and gamer profile concerns. Consistently delivered accurate solutions while maintaining high customer satisfaction. Also responsible for upselling upcoming Xbox games and subscription deals.

Trained and experienced in handling both pre- and post-booking requests for flights, Fly & Rail, hotels, car rentals, and airport transfers, with a strong focus on air travel using Amadeus GDS and Travelport Worldspan. In addition to GDS platforms, I am proficient in managing non-GDS bookings via Travelfusion, Farelogix, and various airline NDC web tools. Skilled in fare quoting, interpreting fare rules, and frequently managing ATC (Automated Ticket Change) transactions. I also handle manual reissues, name corrections, and complex ticketing scenarios. My experience includes PNR creation, ticket and EMD issuance, reissues, voids, voluntary/involuntary changes, and refund processing. Additionally, I manage passenger data such as frequent flyer, passport, and security information, and other travel documentation. I also arrange ancillary services like in-flight meals, accessibility requests, seat assignments, priority boarding, cabin upgrades, baggage, and bookings involving accompanied minors or lap infants.