Rochelle
Experienced Virtual Assistant and Experienced Bilingual Customer Service Expert
Verified
Overview
Looking for any work (8 hours/day)
at $6.15/hour ($1,181.82/month)
Bachelor's degree
Last Active
June 19th, 2026 (8 days ago)
Member Since
October 28th, 2024
Profile Description
With over 10 years of experience in customer service, administrative support, and client relationship management, I help businesses stay organized, responsive, and efficient.
I specialize in
I am proficient in tools such as Salesforce, Google Workspace, Microsoft 365, Asana, Trello, ClickUp, Notion, Slack, Zoom, Canva, ChatGPT, and other productivity platforms. I am also bilingual in English and Spanish, allowing me to communicate effectively with a wider range of clients and customers.
Top Skills
Marketing » CRM » Salesforce
Experience: 5 - 10 years
- Adding lines for customers (T-Mobile for Business) - Uses Salesforce to send lead engagement emails and manage customer data, helping convert leads and close sales
Office and Administration » Email Management
Experience: 1 - 2 years
- Manages the CEO’s and BDMs’ inboxes by organizing emails and responding to queries and requests from clients, accountants, and referral partners
Customer Support » Customer Service
Experience: 10+ years
- Resolves customer inquiries about products, services, and accounts - Handles billing issues, processes payments, and manages account suspensions, reconnections, sales, web support, phone upgrades and line activations - Addresses disputes over promotions, warranties, and upgrades to ensure customer satisfaction - Performs troubleshooting and callbacks to resolve issues and ensure complete resolution -Proficiently handles escalations and resolves complex issues effectively -Performs callbacks as necessary to ensure complete resolution
Other Skills
Office and Administration » Calendar Management
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: 1 - 2 years
- Uses Salesforce to send lead engagement emails and manage customer data, helping convert leads and close sales
Office and Administration » Attention to Detail
Experience: 1 - 2 years
Office and Administration » Task Prioritization
Experience: 10+ years
Project Management » Asana
Experience: 6 months - 1 year
Project Management » Clickup
Experience: Less than 6 months
Customer Support » Email Support
Experience: 1 - 2 years
- Manages the CEO’s and BDMs’ inboxes by organizing emails and responding to queries and requests from clients, accountants, and referral partners
Project Management » Notion
Experience: 6 months - 1 year
Office and Administration » Time Managment
Experience: 5 - 10 years
Office and Administration » Communication » Spanish Bilingual
Experience: Less than 6 months
Office and Administration » Team Leadership
Experience: 2 - 5 years
Office and Administration » Multitasking
Experience: 10+ years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- City of Santa Rosa, Laguna
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 47
- Influence: 11
- Steadiness: 19
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.