Gerry
Operations Supervisor | Travel & Hospitality Expert | CX & Performance Specialis
Overview
Looking for work (0 hours/day)
at $0.00/hour ($0.00/month)
Not Specified
Last Active
May 19th, 2026 (39 days ago)
Member Since
May 15th, 2024
Profile Description
With over a decade of experience across the technical, travel, and service industries, I specialize in supervising high-performance hospitality teams. My expertise lies in bridging the gap between complex technical booking systems and elite customer service delivery. I focus on supervising agents to ensure maximum booking accuracy, streamlined resolutions, and high guest satisfaction.
What I Bring to Your Business:
Operational Supervision: Proven experience supervising teams of 15–20 agents in fast-paced, metrics-driven environments .
Travel & Booking Expertise: Deep knowledge of reservation policies, booking systems, and troubleshooting complex travel concerns .
Performance Coaching: Skilled at identifying behavioral gaps and developing training materials that simplify complex hospitality platforms.
Escalation Management: Expert in investigating and resolving high-level billing and reservation disputes through critical thinking.
KPI-Driven Results: Proficient in analyzing performance data to improve team efficiency, service quality, and resolution rates.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Customer Support » Sales Support
Experience: 10+ years
Office and Administration » Google Suite
Experience: 5 - 10 years
Customer Support » Back Office Support
Experience: 5 - 10 years
Professional Services » Management Services » Administrative Management
Experience: 10+ years
Office and Administration » Travel Planning » GDS
Experience: 10+ years
Project Management » Process Improvement
Experience: 5 - 10 years
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Coaching » Training and Development
Experience: 5 - 10 years
Basic Information
- Age
- 36
- Gender
- Male
- Website
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- Address
- Tests Taken
- IQ
- Score: 122
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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