Customer Service Specialist | Virtual Assistant | Email & Chat Support

Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($727.26/month)

Associates degree

Last Active

June 12th, 2026 (yesterday)

Member Since

February 22nd, 2024

Profile Description

Tired of juggling design work and administrative tasks? Let me handle it!

Hi! I’m Jessa, a Customer Service and Virtual Support Specialist with 3+ years of experience in the BPO industry handling international customers across retail, telecommunications, education, and collections accounts.

I started my customer service career in 2021 supporting retail accounts such as Macy’s and Sam’s Club, where I developed strong communication, problem-solving, and customer handling skills. I later gained experience in collections support, helping customers professionally while maintaining empathy and compliance.

I also worked as a freelance Personal Assistant, assisting with administrative tasks, organization, communication, and daily support for clients remotely.

Most recently, I handled educational and telecommunications accounts, including Pearson and Verizon, where I managed customer concerns, account inquiries, troubleshooting, and service-related support.

Here’s what I can help you with:

• Customer Support (Email, Chat, Phone)
• Virtual Assistant Tasks
• Administrative Support
• Appointment Scheduling
• Customer Retention & Resolution
• Data Entry & Documentation
• CRM and Ticket Handling
• Professional Communication Support

I’m a fast learner, reliable team player, and detail-oriented professional who genuinely enjoys helping customers and supporting business operations.

If you’re looking for someone dependable, adaptable, and committed to providing excellent customer experience, I’d love to be part of your team.

Shoot me in the MESSAGE button!  
Hit the "SCHEDULE A MEETING" button ?
Drop a date and time for our DISCOVERY CALL.

Catch you later!

JESSA