Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Bachelors degree
Last Active
October 21st, 2025 (249 days ago)
Member Since
December 9th, 2023
Profile Description
Driven and passionate with 14+ years' work experience in BPO including 8 years' leading voice and non-voice global customer service teams of up to 20. Successful at handling pilot teams with a proven track record of exceeding monthly KPIs such as CSAT and AHT. Skilled in using CRMs for processing customer interactions and Global Distribution Systems (GDS) for new and existing bookings. Adept at problem-solving, delivering world-class customer service, developing and motivating people.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Other Skills
Marketing » CRM » NetSuite CRM
Experience: Less than 6 months
E-Commerce » Shopify
Experience: 1 - 2 years
Office and Administration » Travel Planning » GDS
Experience: 10+ years
Marketing » CRM » Salesforce
Experience: 5 - 10 years
E-Commerce » Product Sourcing
Experience: 1 - 2 years
E-Commerce » Inventory Management
Experience: 1 - 2 years
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela
- Tests Taken
- IQ
- Score: 97
- Government ID
- Sign Up with Pro Account to View
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