John
Customer Experience & Operations Specialist with QA and Process Improvement Expe
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $6.72/hour ($800.00/month)
Bachelors degree
Last Active
June 11th, 2026 (11 days ago)
Member Since
September 1st, 2023
Profile Description
I am a results-driven Customer Experience and Operations professional with over 10 years of experience supporting global clients in BPO and technology environments. My expertise lies in quality assurance, KPI management, and process optimization, where I use data-driven insights to improve performance and customer satisfaction. I have experience leading teams, collaborating with stakeholders, and driving operational improvements that deliver measurable results. I am known for being proactive, detail-oriented, and reliable, with a strong sense of integrity in everything I do. I value continuous learning and always look for ways to improve both my skills and the processes I handle. As a professional, I am trustworthy, adaptable, and committed to delivering high-quality work that helps businesses run efficiently and succeed.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Managed day-to-day operations, ensuring smooth workflows, efficiency, and alignment with business goals while supporting team performance and service delivery.
Project Management » Process Improvement
Experience: 2 - 5 years
Identified operational gaps, conducted root cause analysis, and implemented improvements to enhance efficiency, quality, and overall performance.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Monitored and evaluated customer interactions to ensure quality standards, identify performance gaps, and drive continuous improvement in service delivery.
Other Skills
Coaching
Experience: 5 - 10 years
Led and coached team members to improve performance, develop skills, and consistently meet quality and operational targets.
Office and Administration » Data Analytics
Experience: Less than 6 months
Analyzed performance data and generated reports to identify trends, support decision-making, and improve key metrics such as CSAT, QA, and operational efficiency.
Customer Support » Customer Service
Experience: 5 - 10 years
Handled customer inquiries and concerns for global clients, ensuring timely resolution and high-quality service while maintaining strong customer satisfaction.
Office and Administration » Problem Solving
Experience: 5 - 10 years
Identified issues, analyzed root causes, and implemented effective solutions to improve processes and resolve customer concerns.
Customer Support » Email Support
Experience: 5 - 10 years
Handled customer inquiries via email, providing clear, timely, and professional responses while ensuring accurate resolution of issues.
Customer Support » Technical Support
Experience: 5 - 10 years
Handled technical inquiries by diagnosing issues, providing step-by-step solutions, and ensuring a smooth customer experience.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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