Joera

General Virtual Assistant | Customer Support | eCommerce & Airbnb/VRBO Co-Host |

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

December 23rd, 2022

Profile Description

Experienced Virtual Assistant specializing in Airbnb management, short-term rental operations, and property management support. With over five years of hands-on experience in customer service, tenant relations, and administrative coordination, I help property owners and hosts deliver exceptional guest experiences while keeping operations running smoothly.

Core Skills & Services

Airbnb & Short-Term Rental Management – Guest communication, booking coordination, check-in/check-out support, listing optimization, and review management
Property Management Virtual Assistant – Tenant inquiries, lease administration, maintenance coordination, rent follow-ups, and vendor communication
Amazon & Shopify Customer Service – Order tracking, returns and refunds, product inquiries, and eCommerce support
DM Setter & Appointment Setting – Lead qualification, Instagram and Facebook DM management, CRM updates, and sales funnel support
General Virtual Assistant Services – Email management, calendar scheduling, data entry, and administrative tasks

Why Work With Me

Reliable, detail-oriented, and proactive professional with a client-first approach. Experienced working independently across multiple time zones with international clients. Comfortable with property management software, eCommerce platforms, and CRM tools. Focused on helping businesses scale while keeping customers, guests, and tenants satisfied.

Top Skills

Professional Services » Management Services » Property Management

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: 2 - 5 years

Having started my career in customer service with the 96 Group Back Office, I dedicated myself to handling returns, resolving complaints, and ensuring that each customer interaction was met with prompt, accurate, and courteous responses. During my tenure, I developed strong communication skills and honed my ability to provide exceptional service through various channels, including live chat and WhatsApp. After demonstrating consistent dedication and performance, I was promoted to the position of Quality Assurance (QA) after nearly 1 year and 7 months. In this role, I undertook the responsibility of investigating customer complaints and concerns, focusing on monitoring, assessing, and enhancing different aspects of service delivery to elevate client satisfaction.

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 1 - 2 years

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Adaptability

Experience: Less than 6 months

Real Estate » Short Term Rentals » Vrbo

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Throughout my professional journey, I have cultivated a proficiency in utilizing tools such as Google Sheets, and I bring a robust set of Excel skills derived from my previous employment. My experience in these areas has not only equipped me with a solid foundation in data analysis and management but has also instilled in me a commitment to accuracy and efficiency.

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: Less than 6 months

Real Estate » Short Term Rentals » HostAway

Experience: 1 - 2 years

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lapu lapu city, Cebu

Tests Taken: IQ
Score: 105: DISC
Dominance: 39
Influence: 19
Steadiness: 32
Compliance: 11: English
C2(Advanced/Mastery)