Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($636.35/month)
Bachelors degree
Last Active
January 16th, 2026 (161 days ago)
Member Since
October 2nd, 2022
Profile Description
Customer Support & Reservations Specialist with strong experience in hotel, OTA, and cruise bookings, guest assistance, and high-volume inquiry management. Skilled in issue resolution, itinerary coordination, billing, payment processing, and ensuring accurate, seamless reservations.Proficient in PMS, CRS, GDS, CRM, and OTA platforms, with a proven ability to deliver fast, empathetic, and solutions-focused service. Experienced across FIT and group travel, supporting operational efficiency, guest satisfaction, and revenue goals.
Top Skills
Real Estate » Appointment Setting
Experience: 2 - 5 years
Assign rooms, villa and private houses to optimize revenue and occupancy
Customer Support » Customer Service
Experience: 5 - 10 years
Strong background in hotel reservations, cruise planning, OTA management, itinerary coordination, billing, payment processing, and cross-department communication. Adept at managing multiple channels—including phone, email, chat, CRM, and OTA consoles—while maintaining speed, accuracy, and service quality in fast-paced environments.
Other Skills
Customer Support » Sales Support » Hotel Booking
Experience: 1 - 2 years
Handled end-to-end OTA and guest reservations, ensuring benefit fulfillment, booking accuracy, and timely communication.
Office and Administration » Email Management
Experience: 2 - 5 years
Managed a high-volume central inbox, resolving daily inquiries from guests, agents, and internal teams ensuring rapid turnaround times.
Office and Administration » Travel Planning » GDS
Experience: 5 - 10 years
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Marketing » CRM » Microsoft Dynamics 365
Experience: 2 - 5 years
E-Commerce » Inventory Management » Quality Control
Experience: 6 months - 1 year
Evaluated 100+ agent interactions monthly, improving team accuracy through targeted feedback. Analyzed customer feedback to drive service enhancements, reducing complaints
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Office and Administration » Travel Planning » Amadeus
Experience: Less than 6 months
Office and Administration » Travel Planning » Sabre
Experience: 2 - 5 years
Office and Administration » Power BI
Experience: 1 - 2 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Manila
- Tests Taken
- IQ
- Score: 98
- DISC
- Dominance: 24
- Influence: 8
- Steadiness: 38
- Compliance: 30
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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