Consumer Warranty Specialist | Claims Processing | Warranty Operations | Operati

Skilled in diagnosing and resolving technical issues, particularly with marine electronics such as Simrad and Lowrance systems. Experienced in the installation and rewiring of marine equipment, including radars, GPS, sonar, and radio systems. Proficient in guiding customers through troubleshooting steps with clear and effective communication. Also knowledgeable in resolving landline and internet connectivity issues, ensuring reliable and timely solutions.

I am a Warranty and RMA Specialist with experience supporting Simrad and Lowrance products, handling advanced replacements and return-to-service cases from start to finish. I’m skilled in validating warranty coverage, documenting cases, and managing orders using Microsoft Dynamics CRM and Oracle-based ERP systems. I focus on clear communication, fast resolutions, and professional customer support for electronics and marine brands.

Customer Support & CRM Experience – 3+ Years Over 4 years of experience providing customer support through CRM platforms, managing customer inquiries, service requests, warranty cases, and order-related concerns. Skilled in maintaining customer records, tracking case progress, resolving issues, and providing timely updates through effective communication. Experienced in using CRM tools to improve customer satisfaction, streamline workflows, and ensure accurate documentation of customer interactions.

Experienced in using Microsoft Dynamics 365 to manage customer interactions, track service requests, and ensure timely issue resolution. Skilled in creating and updating customer records, monitoring case progress, and maintaining accurate documentation within the CRM system. Proficient in utilizing Dynamics 365 tools alongside Microsoft 365 applications (such as Outlook, Excel, and Teams).

Experienced in using Oracle systems to manage and maintain warranty-related information, process transactions, verify customer and product details, and support accurate claim documentation. Skilled in navigating Oracle databases to update records, track warranty cases, review service information, and coordinate with internal teams to ensure timely resolution of customer requests. Familiar with maintaining data accuracy, generating reports, and following company procedures within Oracle-based workflows.

Experienced in managing end-to-end order processes, including order entry, validation, tracking, fulfillment coordination, and issue resolution. Skilled in processing warranty replacement orders, verifying customer and product information, monitoring order status, and ensuring accurate and timely delivery. Proficient in using ERP/CRM systems such as Infor SyteLine and MS Dynamics 365 to maintain records, coordinate with internal teams, and provide excellent customer support.

Experienced in managing orders from request through fulfillment, ensuring accurate processing, timely updates, and customer satisfaction. Skilled in reviewing warranty requests, validating product information, coordinating replacements, tracking shipments, and resolving order issues using ERP systems such as Infor SyteLine and Oracle. Proven ability to maintain order accuracy, improve turnaround times, and deliver seamless warranty support.

Experienced in using Salesforce to manage customer interactions, track cases, and ensure timely resolution of issues. Skilled in creating and updating customer records, monitoring case progress, and maintaining accurate documentation. Proficient in using Salesforce tools to support customer service operations, improve workflow efficiency, and deliver organized, data-driven support.

Experienced in monitoring end-to-end order status, tracking shipments, and providing timely updates to customers and internal teams. Skilled in coordinating with warehouses, carriers, and 3PL partners to resolve delays, manage escalations, and ensure accurate delivery of warranty replacements and customer orders. Proficient in updating order records and tracking information using ERP systems such as Infor SyteLine and MS Dynamics 365.

Experienced in coordinating logistics activities with internal warehouse teams and 3PL partners to ensure timely processing and delivery of warranty orders. Skilled in managing escalations, tracking shipments, resolving fulfillment issues, and providing accurate order status updates to customers and stakeholders. Strong ability to collaborate across teams to improve delivery performance and ensure seamless warranty support.