Resylene

Customer Support | Procurement Support Specialist | Logistics Coordinator | Orde

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.48/hour ($1,440.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (3 days ago)

Member Since

September 11th, 2021

Profile Description

I am a Customer Service and Operations Professional with over 5 years of experience supporting clients across eCommerce, logistics, procurement, and service-based businesses.

My expertise includes customer support, order processing, procurement, logistics coordination, billing and invoicing, vendor management, and inventory monitoring. I have experience managing customer inquiries, processing orders, coordinating shipments, handling purchase orders, sourcing vendors, tracking inventory, and ensuring smooth day-to-day operations.

I am proficient in a wide range of platforms and tools, including NetSuite, AvSight, Shopify, Amazon, Walmart, Target, WooCommerce, Magento, Zendesk, Freshdesk, Richpanel, Gorgias, HubSpot, Stripe, PayPal, Klaviyo, and various CRM and ERP systems.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Provided customer support through Zendesk and other ticketing systems including Richpanel, Freshdesk, HubSpot, Gorgias, Gladly, and Intercom. Managed customer inquiries via email and chat, resolved order, billing, subscription, and product-related concerns, maintained customer satisfaction, and ensured timely ticket resolution while adhering to company SLAs.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Managed daily Shopify operations including order processing, refunds, returns, exchanges, discount code creation, chargeback handling, and customer account management. Assisted customers with order-related inquiries while ensuring accurate and efficient order fulfillment.

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Salesforce

Experience: Less than 6 months

Created and managed Requests for Quotation (RFQs), Purchase Orders (POs), and shipment documentation. Uploaded and maintained Air Waybill (AWB) records, ensured data accuracy, and supported procurement and logistics workflows.

Marketing » CRM » NetSuite CRM

Experience: 1 - 2 years

Created and managed sales orders, invoices, shipment records, and transport orders within NetSuite. Maintained accurate transaction records and coordinated logistics documentation to support efficient order fulfillment and inventory management.

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

Amazon Vendor Central & Seller Central Processed purchase orders through Amazon Vendor Central, filed and managed shortage claim disputes, reconciled shipped quantities against Amazon inventory records, and monitored inventory discrepancies. Created and managed FBA shipments through Amazon Seller Central to maintain stock availability and support fulfillment operations.