Versatile and detail-oriented professional with proven experience in Medical Virtual Assistance, Customer Service, and Back Office Support. Adept at handling confidential medical data, managing patient communications, scheduling, insurance verification, and EHR systems with accuracy and care. Strong background in customer interaction, problem-solving, and administrative support, with a commitment to delivering efficient and empathetic service. Known for excellent communication skills, fast learning ability, and a proactive approach to improving workflow and client satisfaction.
**Professional Skills**-Customer Service-Insurance Verification
**Industry Expertise**-Customer Service
-Healthcare -Medical Providers-Insurance -Banking
**Software Expertise**- CRM-Salesforce - Google Workspace - Gmail, G-Drive, G-calender - Microsoft Office - Word, Excell, PPT , Teams - Airtable - Availity - NPPES NPI Registry- Dialpad- Slack, Zoom - ChatGPT- Avaya - Verint
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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