Automation Specialist|GHL|Zapier|Make|N8N|Monday|VA

I have extensive online training in using HubSpot to manage marketing, sales, and CRM workflows efficiently.

I possess extensive online training and hands-on experience in creating automation projects using Zapier. My expertise includes designing and implementing efficient workflows to streamline processes and enhance productivity. ✔ Designed and implemented automation workflows (“Zaps”) to connect apps and streamline business processes. ✔ Integrated tools such as Google Workspace, Slack, Notion, Trello, and CRM systems. ✔ Automated repetitive tasks like lead capture, notifications, and data entry. ✔ Monitored and optimized Zaps for accuracy, speed, and reliability. ✔ Troubleshot integration errors and maintained automation documentation. ✔ Created and managed Zaps to automate workflows across CRM, WordPress, and communication tools. ✔ Provided technical support for troubleshooting and optimizing automation setups. ✔ Integrated apps like Google Sheets, Gmail, Shopify, and GoHighLevel to enhance productivity. ✔ Ensured data accuracy and consistency across multiple platforms. ✔ Collaborated with teams to identify process gaps and implement automated solutions.

✔ Set up and managed GoHighLevel CRM accounts, pipelines, and automation workflows. ✔ Created landing pages, funnels, and forms using the GoHighLevel builder. ✔ Integrated email, SMS, and WhatsApp campaigns for lead nurturing and customer engagement. ✔ Managed contact lists, pipelines, and automations to streamline sales and marketing operations. ✔ Monitored campaign analytics to optimize conversions and client results. ✔ Built automated workflows for lead capture, appointment booking, and follow-up sequences. ✔ Integrated GHL with third-party tools (e.g., Zapier, Make, Calendly, and Google Workspace). ✔ Customized CRM pipelines, triggers, and actions to fit client workflows. ✔ Troubleshot automation, email delivery, and integration issues. ✔ Supported team members with setup, maintenance, and reporting of GHL accounts. ✔ Provided technical support and setup assistance for GoHighLevel CRM and automation tools. ✔ Created and optimized funnels, landing pages, and appointment systems. ✔ Managed CRM pipelines, contact segmentation, and automated follow-ups. ✔ Integrated GoHighLevel with external platforms for email, forms, and payment systems. ✔ Resolved technical issues and trained users on workflow automation and CRM usage.

✔ With over six years of hands-on technical support experience at Shimizu Corporation. ✔ I have built strong expertise in managing software, hardware, and network systems across large-scale infrastructure environments. ✔ My work involved setting up and maintaining office IT systems — including computers, servers, networking equipment, and communication tools — to ensure smooth daily operations. ✔ I also supported major government projects in both Nepal and the Philippines, where I provided end-to-end technical assistance, implemented secure network infrastructures, and resolved complex system issues. ✔ Through this experience, I developed a solid foundation in IT operations, project coordination, and technical problem-solving in fast-paced and demanding environments.

✔ Designed, built, and maintained Shopify stores, ensuring responsive and user-friendly layouts. ✔ Customized themes using Liquid, HTML, CSS, and JavaScript to match brand identity and improve user experience. ✔ Managed product listings, collections, pricing, and inventory through the Shopify admin panel. Integrated third-party apps and payment gateways to enhance store functionality. ✔ Collaborated with marketing and design teams to implement promotions, automate workflows, and analyze sales performance.

✔ Designed and developed responsive WordPress websites using Elementor and custom themes. ✔ Customized templates with HTML, CSS, and enhance functionality and design. ✔ Managed website content, plugins, and updates to maintain optimal performance and security. ✔ Optimized websites for mobile devices, speed, and user experience. ✔ Collaborated with clients and teams to translate design concepts into fully functional web pages. ✔ Provided technical support for WordPress and Elementor websites. ✔ Monitored uptime, performed regular backups, and implemented security updates. ✔ Resolved plugin conflicts, SSL issues, and hosting-related errors. ✔ Assisted clients with domain, hosting, and email configurations. Ensured website stability and fast load times through optimization and proactive monitoring.

I possess extensive online training and hands-on experience in creating automation projects using Zapier. My expertise includes designing and implementing efficient workflows to streamline processes and enhance productivity. ✔ Designed and built automated workflows in Make.com to connect apps and streamline business operations. ✔ Integrated tools like Google Workspace, Airtable, WordPress, Shopify, and CRMs. ✔ Automated lead generation, data entry, and reporting processes. ✔ Monitored and optimized scenarios to ensure smooth and accurate execution. ✔ Troubleshot integration errors and maintained workflow documentation. ✔ Created and managed automation scenarios in Make.com to connect multiple platforms such as GoHighLevel, WordPress, and Microsoft 365. ✔ Provided technical support for automation setup, troubleshooting, and optimization. ✔ Integrated data between CRM, email, and file storage systems to reduce manual work. ✔ Ensured accuracy, reliability, and security of automated workflows. ✔ Collaborated with teams to identify process improvements and implement scalable automation solutions. ✔ Developed complex multi-step automation workflows with filters, routers, and custom APIs. ✔ Integrated Make.com with third-party services using webhooks and HTTP modules. ✔ Automated business-critical functions such as lead tracking, notifications, and reporting. ✔ Optimized workflow efficiency through scheduling, error handling, and performance tuning.

Managed and maintained Google Workspace accounts, including Gmail, Drive, Docs, and Meet. ✔ Handled user creation, access management, and security configurations through the Admin Console. ✔ Supported users with email setup, file sharing, and collaboration issues. ✔ Monitored system performance, storage, and access permissions to ensure efficiency. ✔ Trained staff on Google Workspace tools to improve productivity and collaboration. ✔ Provided technical support for Gmail, Google Drive, Calendar, and Meet across desktop and mobile platforms. ✔ Configured DNS and MX records for domain email setup and migration. ✔ Resolved synchronization, storage, and permission-related issues. ✔ Implemented 2-Step Verification, data loss prevention (DLP), and security best practices. ✔ Assisted in data migration from legacy systems to Google Workspace.

✔ Provided technical support and troubleshooting for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. ✔ Assisted users with account setup, password resets, and access management. ✔ Resolved email synchronization issues and maintained smooth communication between devices. ✔ Configured security settings, licenses, and user permissions in the Microsoft 365 Admin Center. ✔ Supported data backup, recovery, and migration across cloud and local environments. ✔ Managed Microsoft 365 tenant environments, including user accounts, groups, and roles. ✔ Configured Exchange Online, SharePoint Online, and Teams for collaboration and productivity. ✔ Implemented security policies, multi-factor authentication (MFA), and compliance configurations. ✔Monitored system performance and applied updates to ensure platform reliability and data integrity.

✔ Designed and developed interactive dashboards and reports using Power BI for data analysis and visualization. ✔ Collected, cleaned, and transformed data from multiple sources such as Excel, SQL, and SharePoint. ✔ Created data models, measures, and KPIs to track business performance and insights. ✔ Published and shared reports securely across teams for decision-making. ✔ Optimized Power BI dashboards for performance, usability, and accuracy. ✔ Built complex data models using Power Query, DAX, and Power BI Desktop. ✔ Integrated data from APIs, databases, and cloud services for real-time analytics. ✔ Automated reporting processes through Power Automate and scheduled data refreshes. ✔ Managed Power BI service workspaces, roles, and permissions. ✔ Collaborated with business units to design custom dashboards and KPIs.

✔ Managed and maintained CRM systems to ensure accurate and up-to-date customer data. ✔ Customized workflows, dashboards, and reports to improve sales and support operations. ✔ Supported marketing and sales teams in tracking leads, opportunities, and customer interactions. ✔ Trained staff on CRM usage, data entry standards, and best practices. ✔ Collaborated with cross-functional teams to optimize customer experience and retention. ✔ Configured and maintained CRM platforms such as HubSpot, GoHighLevel, Salesforce, or Zoho. ✔ Managed user roles, data imports/exports, and automation rules to streamline operations. ✔ Integrated CRM with tools like Google Workspace, Shopify, and email marketing platforms. ✔ Created automated workflows for lead follow-ups, pipeline management, and reporting. ✔ Resolved technical issues, implemented updates, and ensured system security and reliability.

Experienced in building high-converting landing pages using GoHighLevel (GHL) and systeme.io.

✔ Configured and managed DNS records, including A, CNAME, MX, TXT, and SPF entries. ✔ Supported domain setup and email configurations for clients and internal systems. ✔ Troubleshot DNS resolution issues and domain propagation delays. ✔ Collaborated with hosting providers and registrars to maintain domain connectivity. ✔ Ensured secure and stable domain services for websites and email systems. ✔ Administered DNS zones for multiple domains using platforms like Cloudflare, GoDaddy, and Google Domains. ✔ Configured custom name servers and DNS forwarding to optimize website and email delivery. ✔ Monitored DNS performance and performed record updates during migrations. ✔ Worked closely with IT teams to troubleshoot routing, SSL, and IP configuration issues.

✔ Designed and deployed chatbots using Microsoft Power Virtual Agents to automate customer interactions and support. ✔ Created conversational flows for FAQs, appointment scheduling, and ticket handling. ✔ Integrated chatbots with Microsoft Teams, SharePoint, and Dynamics 365 to streamline communication. ✔ Monitored chatbot analytics and refined conversation logic for improved user satisfaction. ✔ Collaborated with teams to automate repetitive support tasks and enhance productivity. Built and customized AI chatbots using Power Virtual Agents and Power Automate. ✔ Connected bots with Microsoft 365, CRM, and third-party apps via APIs and automation workflows. ✔ Configured adaptive cards, triggers, and conditional logic for interactive responses. ✔ Implemented security, authentication, and data privacy best practices. ✔ Troubleshot integration issues and optimized bot performance through continuous testing.