Michael

Customer Support VA | 95% CSAT | 60+ Daily Tickets | Salesforce | Email, Chat &

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Overview

Looking for full-time work (8 hours/day)

at $3.64/hour ($690.91/month)

Associates degree

Last Active

June 8th, 2026 (8 days ago)

Member Since

March 4th, 2020

Profile Description

I help businesses deliver fast, reliable, and high-quality customer support.

I’m a Customer Support Specialist with 5+ years of experience supporting US-based clients across financial services, insurance, and logistics. I currently handle 60+ customer inquiries daily across phone, chat, and email while maintaining a 95% CSAT score.

I’m experienced in using Salesforce and CRM systems to manage customer interactions, resolve complex issues, and ensure accurate documentation. I also improved handling time by 15% by optimizing workflows and creating better documentation processes.

Previously, I worked as a Travel Consultant handling 50+ bookings daily using Sabre and Farelogix, managing re-bookings, cancellations, and urgent travel issues.

Here’s what I can help you with:
• Email and chat support
• Inbound and outbound calls
• CRM management (Salesforce)
• Order tracking and issue resolution
• Booking and reservation support
• Customer retention and escalation handling

I have a stable 120 Mbps fiber internet with backup, a dedicated home office, and I’m fully available for US timezones.

If you’re looking for someone reliable who can handle high-volume support and deliver consistent results, I’d be glad to help your team.