Mae

Jira Administrator & Project Manager VA | JSM, ITSM, Automation

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Overview

Looking for full-time work (8 hours/day)

at $13.90/hour ($2,672.74/month)

Bachelors degree

Last Active

June 23rd, 2026 (5 days ago)

Member Since

February 18th, 2020

Profile Description

I am a Jira Administrator and Project Management Virtual Assistant who helps businesses fix messy systems, missed deadlines, and disorganized workflows.

If your team struggles with task tracking, unclear processes, or slow delivery, your system needs structure.

I build Jira and project management systems that make work clear, trackable, and scalable.

What I Can Help You With
• Jira Administrator Cloud setup, restructuring, optimization
• Jira Service Management JSM SLAs, queues, portals
• Project management systems Agile, Scrum, Kanban
• Task tracking and workflow design
• Workflow automation and process improvement
• ITSM and service desk setup
• Confluence SOPs and documentation
• IT systems support Microsoft 365, Intune, Azure AD

Results
• Reduced manual work through automation
• Improved project organization and visibility
• Faster response and resolution times
• Better team coordination and accountability

Tools
Jira Software, Jira Service Management, Confluence, Bitbucket
Microsoft 365, Intune, Azure AD
ClickUp, n8n, Canva

Call to Action
Send me your current setup or workflow. I will help you identify what is slowing your team down and how to fix it.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Office and Administration

Experience: 2 - 5 years

Systems Administration

Experience: 2 - 5 years

Other Skills

Office and Administration » Administrative Support

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Office and Administration » Microsoft 365 » SharePoint

Experience: 2 - 5 years

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Project Management » Jira

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 2 - 5 years

Office and Administration » Documentation

Experience: 2 - 5 years

Office and Administration » Microsoft Outlook

Experience: 2 - 5 years

Office and Administration » Data Management

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: DISC
Dominance: 42%
Influence: 37%
Steadiness: 10%
Compliance: 10%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”