Ryan
Customer Support & Operations Specialist | AU/NZ/US Experience | Excel • Procure
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
January 11th, 2020
Profile Description
Operations and Customer Support professional with more than 12 years of experience supporting Australian, New Zealand, UK, and US customers, combined with four years of hands-on business ownership in the medical equipment industry.
As the owner of a medical equipment and healthcare supply business, I managed procurement activities across 10+ local and international suppliers, prepared and managed more than 100 quotations, coordinated order fulfillment, maintained customer accounts, and supported hospitals, clinics, and healthcare institutions throughout the procurement process.
Prior to business ownership, I spent more than a decade in customer service and technical support roles supporting international telecommunications, retail, and e-commerce accounts, including Telstra, Dodo, Orcon, DISH, AT&T, BJ's Wholesale Club, and Costco. I handled customer inquiries, billing concerns, account management, technical support, escalations, order tracking, refunds, and service-related issues across phone, chat, and
I am highly proficient in Excel and Google Sheets and enjoy building systems that improve efficiency, reporting, and operational visibility. Recent projects include a short-term rental operations dashboard and a service pricing and profitability calculator designed to streamline business operations and decision-making.
My strengths include:
• Customer Support
• Operations Coordination
• Administrative Support
• Procurement & Vendor Management
• Order Processing
• Documentation & SOP Creation
• Spreadsheet Reporting
•
• Research & Data Management
• AI-Assisted Productivity
I am dependable, detail-oriented, and comfortable working independently in remote environments with minimal supervision.
Available for:
• Customer Support Specialist
• Customer Service VA
• Operations Assistant
• Operations Coordinator
• Procurement Assistant
• Administrative Support Specialist
• Order Processing Specialist
Available full-time and able to start immediately.
Portfolio:
Top Skills
Customer Support
Experience: 10+ years
Provided customer and technical support for Australian, US, and New Zealand accounts through email, chat, and phone channels.
Office and Administration » Email Management
Experience: 10+ years
Managed customer communications, support inquiries, quotations, supplier correspondence, and follow-ups across multiple accounts and clients.
Office and Administration » Administrative Support
Experience: 2 - 5 years
Managed quotations, invoicing, supplier coordination, records management, and day-to-day business administration while operating a medical equipment trading business.
Other Skills
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
Managed booking tracking, guest coordination, expense monitoring, reporting, and operational support for a short-term rental property.
Office and Administration » Microsoft Excel
Experience: 10+ years
Built and maintained tracking systems, reports, pricing tools, and operational spreadsheets using formulas, automation, and structured workflows.
Office and Administration » Google Sheets
Experience: 5 - 10 years
Developed operational dashboards, financial tracking systems, booking trackers, and reporting tools for business and property management.
E-Commerce » Logistics Management
Experience: 2 - 5 years
Coordinated with suppliers, requested quotations, negotiated pricing, tracked orders, and maintained business relationships.
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Organized, maintained, and reported business data, operational records, bookings, expenses, and supplier information.
Customer Support » Technical Support
Experience: 10+ years
Assisted customers with technical issues, troubleshooting, account support, and service-related concerns across multiple international accounts.
Office and Administration » Documentation
Experience: 5 - 10 years
Created organized workflows, tracking systems, business records, and process documentation to improve consistency and efficiency.
E-Commerce » Order processing
Experience: 2 - 5 years
Professional Services » Management Services » Business Management » Procurement
Experience: 2 - 5 years
Sourced products, requested supplier quotations, coordinated purchasing activities, and monitored order fulfillment.
Office and Administration » Data Management
Experience: 2 - 5 years
Organized, maintained, and reported business data, operational records, bookings, expenses, and supplier information.
Research
Experience: 5 - 10 years
Conducted supplier sourcing, product research, pricing comparisons, and information gathering to support procurement and business operations.
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 33%
- Influence: 34%
- Steadiness: 28%
- Compliance: 5%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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