Operations and Customer Support professional with more than 12 years of experience supporting Australian, New Zealand, UK, and US customers, combined with four years of hands-on business ownership in the medical equipment industry.

As the owner of a medical equipment and healthcare supply business, I managed procurement activities across 10+ local and international suppliers, prepared and managed more than 100 quotations, coordinated order fulfillment, maintained customer accounts, and supported hospitals, clinics, and healthcare institutions throughout the procurement process.

Prior to business ownership, I spent more than a decade in customer service and technical support roles supporting international telecommunications, retail, and e-commerce accounts, including Telstra, Dodo, Orcon, DISH, AT&T, BJ's Wholesale Club, and Costco. I handled customer inquiries, billing concerns, account management, technical support, escalations, order tracking, refunds, and service-related issues across phone, chat, and email channels.

I am highly proficient in Excel and Google Sheets and enjoy building systems that improve efficiency, reporting, and operational visibility. Recent projects include a short-term rental operations dashboard and a service pricing and profitability calculator designed to streamline business operations and decision-making.

My strengths include:

• Customer Support
• Operations Coordination
• Administrative Support
• Procurement & Vendor Management
• Order Processing
• Documentation & SOP Creation
• Spreadsheet Reporting
• Email & Chat Support
• Research & Data Management
• AI-Assisted Productivity

I am dependable, detail-oriented, and comfortable working independently in remote environments with minimal supervision.

Available for:

• Customer Support Specialist
• Customer Service VA
• Operations Assistant
• Operations Coordinator
• Procurement Assistant
• Administrative Support Specialist
• Order Processing Specialist

Available full-time and able to start immediately.

Portfolio:
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I am an accounting and procurement professional with hands-on experience supporting logistics, finance, and purchasing operations. I have worked in Accounts Receivable, Accounts Payable, and Supply/Procurement roles, supporting end-to-end financial and purchasing processes.
My experience includes invoicing, collections, account reconciliation, supplier canvassing, purchase order preparation, cost comparison, and vendor coordination. I am detail-oriented, highly organized, and experienced in handling financial records and procurement documentation while ensuring accuracy and compliance.
I have supported cross-functional teams by coordinating with suppliers, tracking costs, and assisting procurement decisions to help control expenses and improve operational efficiency.
I am currently open to remote opportunities in accounting support, procurement assistance, billing coordination, logistics finance, or administrative roles, where I can contribute immediately and grow with the organization.

I may be new to the Virtual Assistant industry, but I’m definitely not new to keeping things organized.

My career has been built around procurement support and administrative work, where attention to detail isn’t just a nice skill to have—it’s a requirement. From processing purchase orders and coordinating with suppliers to managing records and generating reports, I’ve learned how to keep operations running smoothly while staying on top of countless moving parts.

I’m comfortable working with ERP systems, handling data, monitoring inventory, preparing documentation, and supporting day-to-day business operations. If there’s a spreadsheet that needs organizing, a process that needs tracking, or a record that needs updating, chances are I’ll enjoy doing it.

Beyond the technical skills, I bring reliability, adaptability, and a willingness to learn. I enjoy finding ways to make workflows more efficient and helping businesses stay organized behind the scenes.

If you’re looking for someone who values accuracy, follows through on tasks, and genuinely enjoys supporting operations, I’d love to help.

Computer literate.
Good Communication, Coordinating skills and Interpersonal skills.
Resourceful
Adept at learning new technology, knowledge and answer seeker
Trustworthy, hardworking, people-oriented and well-organized person.

ICT Skills/Softwares:
PC, Hardware and Software Troubleshooting
Operating System – Microsoft Windows, Linux, Ubuntu, CentOS 7 and Android OS
Networks Orchestration (VPN, openFortGUI)
Database Management System (MS Access, IBM DB2 Express-C 9.0, IBM Data Studio, Jasper
iReport 5.5.0, MySQL and Sapphire Eclipse)
Undefined Modeling Language (UML)
Zammad: Open Source Help Desk and Web based Support Ticket System
Web Design (PHP,HTML, Java and CSS)
Java (Application/Applets)
Google Map and Google Earth Pro

Procurement Specialist | Virtual Assistant -- Purchasing | Executive Assistant
Customer Support Specialist (Online Gaming) | Online Casino Customer Service

Hello there, I'm Bea Annegellie from the Philippines. I'm a Business Virtual Assistant with over 6 years of experience helping businesses run smoothly. I specialize in customer service, administrative support, casino and online gaming operations, supply procurement, and coordinating vendors and suppliers. I focus on making your daily operations easier so you can focus on growing your business and ensure a seamless gaming experience for your community.

What I can do to help your business:
Customer service support (phone, email, chat)
Administrative support
Executive support
Appointment scheduling
Calendar management
Inbox & email management
Data entry & data validation
File organization & record management
CRM database management
Procurement process
Research and data analysis
Report preparation
Work closely with suppliers to develop products
Negotiate price and terms with suppliers
Purchase order processing
Coordinate with suppliers and vendors
Order processing and tracking
Contact and collaborate with suppliers
Inventory and supply management
Inventory monitoring & inventory replenishment
Know Your Customer (KYC)
Gaming operations compliance
Guest issue resolution & issue tracking
Customer account management
Casino and online gaming operations support
Task tracking & workflow coordination
Process documentation and SOP creation
Diagnose and resolve account, billing, and in-game technical issues
Respond to player inquiries promptly and professionally
Keep accurate records of customer interactions
Provide guidance and support to players on game rules, strategies, and promotions
Provide real-time soluItions to customers in a concise, friendly manner
Identify and escalate complex problems
Proactively monitor player feedback and identify trends
Assist in development and improvement of customer support processes

Why businesses work with me:
Highly organized and detail-oriented
Reliable and proactive in completing tasks
Experienced in handling high-volume work efficiently
Strong communication and problem-solving skills
Comfortable working across different time zones
Tech-savvy with productivity, CRM, and AI tools
Committed to helping business owners reclaim their time
Can adapt in a fast-paced environment and someone who learns fast
Works well under pressure & has a can-do attitude

Tools I'm proficient At:
Notion, Trello, PayPal, Apple Pay, Google Pay, Zoom, Microsoft Teams, WhatsApp, Avaya, Telegram, Microsoft 365, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, ChatGPT, Grammarly, Gemini, Canva, CapCut, Adobe Photoshop,

Invite me for an interview.
I'm ready to help your business run smoother and achieve better results. Let's chat soon.

Procurement, Supplier Sourcing, Negotation, Acquisition, Warm Calling, Outbound Sales, Customer Service, Sales, Administrative Support, Supply Chain Management, Purchasing, Accounts Receivable, Analysis, Forecasting, Organization, Cold Calling, Outbound Calls, Inventory Management, Google Sheets, Project Management, Logistics Coordination, Communication, Executive Assistance, Customer Support, English Speaking

I am a detail-oriented and goal-oriented person. Being detail-oriented, I strive for precision and correctness in my projects. I prefer to approach my work in a smart, specific, measurable, attainable, realistic, and time-bound manner. When it comes to deadlines, I am eager to complete my tasks on or before the due date, as I dislike delays. Additionally, I am a fast learner who constantly seeks opportunities to expand my knowledge and skills. I have a penchant for simplifying complex tasks to make them easier for myself.

Detail-oriented and reliable professional with 8+ years of experience in finance administration, procurement support, document control, records management, and administrative operations. Skilled in data entry, invoice processing, report preparation, email management, and business support. Known for accuracy, organization, and the ability to work independently while meeting deadlines. A fast learner committed to delivering high-quality work and helping businesses operate efficiently.

PORTFOLIO: -----------
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A results-driven and detail-oriented Project Engineer with strong experience in engineering project execution, procurement, and technical supervision for both government and private sectors. I specialize in the repair, maintenance, and upgrading of military vehicles, generator sets, and heavy equipment. With a proven track record of managing complex scopes—fro-----------chanical system overhauls to procurement planning and documentation—I ensure projects are delivered on time, within budget, and to exacting technical standards. Skilled in handling supplier coordination, contract analysis, and proposal preparation for public bidding processes.

I bring a hands-on, solutions-oriented approach to every project, backed by my ability to communicate effectively across technical and administrative teams. Whether it’s field inspection, quotation development, or leading installation teams, I consistently deliver high-quality results under pressure.

Hi, I'm Jasmin, a professional Virtual Assistant with strong experience in customer support, email management, order coordination, and client communication.

I am a dedicated and customer-focused professional with experience in client communication, email management, order coordination, and administrative support. I have strong written communication skills and enjoy helping customers by resolving inquiries, providing timely updates, and ensuring a positive customer experience.

I am highly organized, detail-oriented, and able to manage multiple tasks efficiently while maintaining accuracy. I am eager to apply my skills to Amazon and Shopify customer support roles, assisting customers with order tracking, product inquiries, returns, refunds, and general support. I am a fast learner, dependable tea-----------mber, and committed to delivering exceptional service that helps businesses build customer loyalty and grow.

I am ready to become a valuable member of your team and help your business grow through exceptional customer support.

Hello, my name is Jomar Sineran. I am a detail-oriented professional with almost 7 years of experience as an SAP encoder in a manufacturing environment.

I have strong experience in data entry, inventory management, purchase order processing, and procurement-related tasks using SAP systems. I am highly familiar with handling large and accurate data sets while maintaining efficiency and attention to detail.

I also have experience working in a team leadership role, where I supported daily operations, ensured accuracy of reports, and coordinated with different departments.

I am now seeking a remote Data Entry, SAP support, or Administrative role where I can apply my experience in data accuracy, system encoding, and operations support.

I am hardworking, reliable, and able to work independently with minimal supervision. I am open to full-time or part-time remote work.

Government Contracting and Procurement Specialist

Are you searching for someone skilled in government contracting and procurement? Look no further!

I have over four years of experience in US government contracting.

Key Skills and Experience:
* Government Contracting: Experience with government contracts, focusing on procurement and bidding.

* Bid Platforms: Proficient in navigating bid opportunity platforms like SAM to identify and secure opportunities.

* Proposal Writing: Skilled in crafting proposals that maximize success rates.

* Document Management: Expertise in completing all necessary documents to establish a responsive vendor position.

* Contract Management: Experienced in managing Blanket Purchase Agreements (BPAs) and Purchase Orders (POs), maintaining positive relationships with government agencies throughout the contract lifecycle.

* Compliance: Thorough understanding of government regulations and compliance requirements for contracting and procurement.

* Cost Analysis: Ability to perform detailed cost analysis to ensure competitive and fair pricing.

* Risk Management: Proficient in identifying and mitigating risks associated with government contracts and procurement processes.

Let's connect to discuss how my expertise in government contracting and procurement can contribute to your project's success.

? Experienced with SAP S/4 HANA in Procurement Systems. I have hands-on experience working with SAP S/4 HANA, with a strong focus on its procurement systems. My expertise lies in leveraging the diverse procurement modules within SAP S/4 HANA to optimize purchasing workflows, strengthen supplier partnerships, and drive overall operational efficiency.
? Can get along well with different types of people
? Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.
? Can absorb easily to new concepts and responsibilities
? Can easily adjust to the new workplace and pressure environment
? Fast learner and possess strong leadership skills

Results-driven professional with solid experience in purchasing, customer service, procurement support, and administrative operations. Brings 7 years of purchasing experience, including onsite purchasing and online purchaser for a US-based company, along with experience as an onsite Customer Service Representative for an inbound voice account. Demonstrates strong skills in supplier follow-up, order processing, documentation, coordination, communication, and general administrative support. Highly organized, detail-oriented, and adaptable, with a proven ability to manage tasks efficiently and provide reliable support in both onsite and remote work settings.

I am a detail-oriented accounting and administrative professional with over 5 years of experience in payroll processing, accounts payable, procurement, and general office support. I have worked with reputable companies like Ginebra San Miguel Inc. and International Wiring Systems Corp., handling financial reports, supplier invoices, check preparation, and Oracle system entries. My strong organizational skills, accuracy in numbers, and commitment to meeting deadlines make me a reliable and efficient tea-----------mber. I’m looking to contribute my expertise to a company that values accuracy, efficiency, and integrity in their operations. I take pride in my ability to work independently, handle confidential information with care, and support accounting teams in achieving smooth financial operations.