Content VA | Backend Support for Coaches | Spanish-Speaking

Extensive experience handling phone-based customer interactions in various industries, including insurance (Nowcom, Sun Life) and telecommunications (Sun Cellular, Transcom). Provided support for customer inquiries, claims processing, technical troubleshooting, product recommendations, and upselling. Skilled in maintaining a professional tone, resolving issues efficiently, and ensuring customer satisfaction through clear communication.

Almost 10 years of experience across various roles, providing customer support, handling inquiries, and resolving complaints via chat, email, and voice channels. Specialized in maintaining customer satisfaction and building loyalty.

Conversational fluency in Spanish with the ability to assist customers effectively, gained through both formal education and practical experience in bilingual roles, including as a Bilingual Insurance Claim Specialist.

Experience managing various administrative tasks, particularly in the insurance industry (Sun Life). Responsibilities included coordinating between teams and clients, managing documentation, handling customer inquiries, processing paperwork for claims and insurance policies, and ensuring compliance with company procedures. Proficient in organizing workflows to improve efficiency and support business operations.

Extensive experience making outbound cold calls to promote products and services, both in insurance (Sun Life) and telecommunications (Sun Cellular and Transcom), as well as upgrading customer packages.

Assisted with group health insurance policies while working for Sun Life. Responsibilities included helping clients navigate their coverage, handling inquiries about medical benefits, and managing administrative tasks related to health insurance policies.

Offered products and services based on customer needs, generating leads and increasing sales during roles as a Subscription Specialist and Sales Associate. Consistently hit sales and conversion targets.

Proficient in using customer relationship management (CRM) systems to document interactions, follow up on cases, and resolve support tickets during roles in insurance claims and technical support.

Provided technical assistance to customers at Transcom, guiding them through troubleshooting processes, resolving software-related issues, and explaining technical terms in a simple manner.

As a Bilingual Insurance Claims Specialist at Nowcom, handled car insurance claims from policyholders. Collected relevant documentation, such as police reports, managed repairs, and addressed policyholder questions regarding their car insurance coverage and claims.

Experience as a Bilingual Insurance Claim Specialist, handling claims from initiation to resolution, collecting required documentation, and assisting policyholders with their inquiries.

Verified insurance coverage details for policyholders in various roles, ensuring the accuracy of policy information and assisting clients with inquiries related to their coverage and claims.