Experienced Administrative & Technical Support Specialist with 10 years of expertise in HVAC, home warranty, immigration, and structural engineering industries. Skilled in executive assistance, workflow optimization, technical documentation, and customer service. Proficient in managing operations, coordinating teams, handling compliance, and streamlining processes to improve efficiency. Detail-oriented, highly organized, and adaptable, ensuring seamless business operations and high-quality support. Ready to bring reliability, efficiency, and expertise to your team.
Experience: 5 - 10 years
Created, updated, and tracked work orders from job start to completion.
Experience: 5 - 10 years
Handled inbound and outbound calls while maintaining professional and friendly customer support.
Experience: 5 - 10 years
Prepared and sent accurate invoices after job completion
Experience: 5 - 10 years
Coordinated daily schedules and dispatched technicians efficiently to meet service timelines.
Experience: 5 - 10 years
Responded promptly to emails and phone inquiries from customers and technicians.
Experience: 5 - 10 years
Maintained accurate customer, job, and service records.
Experience: 5 - 10 years
Assisted in preparing service estimates and job quotations for customers.
Experience: Less than 6 months
Optimized technician routes and schedules to reduce downtime and travel time.
Experience: 5 - 10 years
Organized invoices, permits, contracts, and service documentation digitally.
Experience: 5 - 10 years
Managed multiple tasks simultaneously while meeting deadlines in a fast-paced environment.
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