Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelors degree
Last Active
April 10th, 2024 (809 days ago)
Member Since
February 25th, 2018
Profile Description
Seasoned customer service and quality assurance professional with a proven track record of delivering exceptional support and driving process improvements. Adept at evaluating agent performance, providing targeted feedback, and facilitating calibration sessions to ensure adherence to program standards. Skilled in data analysis, reporting, and decision-making to optimize operational efficiency and enhance customer satisfaction. Committed to continuous learning and leveraging technical expertise to resolve complex issues.
Top Skills
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Monitor, evaluate, and audit customer interactions to assess agent adherence to quality standards. Meet departmental productivity requirements and report evaluation results to key stakeholders. Participate in calibration sessions to maintain scoring consistency and identify best practices.
Other Skills
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Video Editing
Experience: Less than 6 months
Still on process of enhancing skill
Office and Administration » Data Analytics
Experience: 6 months - 1 year
Attended Booth camp, and continues learning about Data Analytics Online.
Professional Services » Medical Services » Credentialing
Experience: 1 - 2 years
Experience with Validate, Sort, & Label. Uploading Clinician's Documents in the vendor's system. Interval reminder for expiring documents of the clinicians.
Marketing » Social Media Management
Experience: Less than 6 months
Attended Social Media Management class or boot camp
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Mateo, Isabela
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 17%
- Influence: 34%
- Steadiness: 10%
- Compliance: 39%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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