Jeff
BPO Professional with 6+ yrs experience in Customer Service, Team Leadership, Tr
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($880.00/month)
High school diploma
Last Active
July 25th, 2026 (2 days ago)
Member Since
July 20th, 2026
Profile Description
* Quality Assurance and CSAT Analysis // QA Hybrid (Phones,
- 2 years as a QA for a Financial Technology acct; handling a team of 11-16 Phone/Email agents
- CSAT / DSAT evaluations
* Data Reporting & Performance Analytics // Stakeholder Communication
- QA and CSAT Data exporting, cleanup, analysis, and reporting to clients in a Weekly Business Review
* Team Leadership & Coaching // KPI Management and Agent Performance Monitoring
- Managed a team ranging from 15 to 35 agents for a Financial Account; coached each member and drove excellent performance, resulting in exemplary promotions
* Training Delivery & Facilitation // Onboarding/Offboarding
- Delivered successful product, language, and technical training to 11 waves of classes, and facilitated excellent hand-offs after graduation (while being a supervisor)
* Customer Care & Success Experience (Finance, FinTech, Recipe Box/Meal Kit, Tutorial Services, Telco, Sales and Services, Lead Generation)
* GSuite, Microsoft, CRMs, QMS analytics
* Proven ability to work independently and collaboratively
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Human Resources » Recruiting » Talent Acquisition
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete City, Negros Oriental
- Tests Taken
- IQ
- Score: 130
- DISC
- Dominance: 44%
- Influence: 26%
- Steadiness: 19%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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