Chat Support Representative | E-commerce VA | Lead Generation & Oureach Speciali

• Promoted and sold products to target customers in assigned locations. • Built rapport with clients to encourage repeat purchases. • Assisted in maintaining accurate sales records and reporting results.

• Handled inquiries and complaints from clients professionally. • Provided product and service information to enhance customer satisfaction. • Maintained accurate records of client interactions and follow-ups.

• Responded to customer inquiries via chat, providing timely and accurate support. • Assisted in resolving complaints and technical issues. • Maintained records of customer interactions for quality tracking.

• Entered and updated data using Microsoft Excel. • Checked and corrected records for accuracy and completeness. • Organized spreadsheets and maintained digital files efficiently.

• Entered and updated data accurately in company databases. • Checked and corrected records for accuracy and completeness. • Organized files and managed spreadsheets using Excel and Google Sheets.

• Used advanced software to organize, analyze, and manage data efficiently. • Generated accurate reports, summaries, and content for daily tasks. • Improved workflow and productivity through automation and smart applications.

• Developed and managed AI automation workflows to streamline repetitive tasks and improve efficiency. • Integrated AI-powered systems to automate data processing, reporting, and business operations. • Monitored and optimized AI automation processes to ensure accuracy and productivity.

• Utilized Microsoft Dynamics 365 to manage customer records, track sales activities, and maintain accurate business data for daily operations. • Generated reports and analyzed business performance using Microsoft Dynamics 365 tools to support decision-making and improve workflow efficiency. • Assisted in system updates, data entry, and user support within Microsoft Dynamics 365 while ensuring data accuracy and smooth coordination across departments.

• Created and edited video content for social media and digital platforms. • Added captions, transitions, and visual effects to improve video quality and engagement. • Organized video files and managed content uploads according to project deadlines.

• Processed and maintained administrative records with accuracy and confidentiality. • Organized, updated, and verified data for reports and daily operations. • Managed spreadsheets, documents, and digital files to support office tasks.

• Designed social media posts, presentations, and marketing materials using Canva. • Created visually appealing layouts, logos, and promotional graphics for digital content. • Edited templates, images, and branding elements to match project requirements.

• Managed and coordinated daily calendars, including scheduling meetings, appointments, and events while ensuring efficient time management and conflict resolution. • Organized and monitored task schedules by setting priorities, sending reminders, and maintaining accurate timelines for projects and deadlines. • Communicated with clients, team members, and management to arrange appointments, update schedules, and ensure smooth coordination of daily operations.

• Identified potential clients and business opportunities to support company growth. • Built and maintained strong relationships with customers and business partners. • Assisted in developing strategies to improve sales, marketing, and overall business performance.