Ronnie

Operations Expert | Customer Support & Sales Specialist

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Overview

Looking for any work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelor's degree

Last Active

June 6th, 2026 (today)

Member Since

May 8th, 2026

Profile Description

10+ Years Experience in Customer Service, Coaching, Quality Assurance, and Sales.

Demonstrated expertise in mentoring agents, resolving complex customer issues, and enhancing team performance through data-driven improvements. Strong communication skills focused on customer satisfaction and operational excellence.

1. Extensive Experience: Nearly a decade of experience across major BPO firms including iQor, Valor Global, and Sutherland.

2. Leadership & Coaching: Proven track record as an Associate Coach and Subject Matter Expert, focusing on agent mentorship and training.

3. Problem Solving: Specialized in handling complex customer concerns and escalations while maintaining quality standards.

4. Performance Driven: Experienced in analyzing performance metrics to identify workflow improvements and conducting workshops to boost productivity.

5. Sales Expertise: Skilled in customer engagement, solution presentation, and closing sales opportunities.