Executive Virtual Assistant

Handling +50 calls per day during peak season, and can do overtime

3-5 chats at a time as a technical support with Microsoft Xbox and handled up to 75 chats per day.

Systems: Highly proficient in Worldspan, Althea and Sabre Red 360. Flight Management: Skilled in coordinating complex, multi-leg itineraries and managing schedule changes or airline modifications. Reservations: Expert in booking and selling transportation, hotel accommodations, and car rentals directly through GDS platforms. Vendor Coordination: Experienced in communicating with airlines and vendors to secure approvals for refunds and fee waivers Ticketing: Proficient in issuing single-fare tickets and handling real-time flight disruptions.

Data Management: You are skilled in using the platform to access, document, and manage customer details and service records. Case Resolution: You utilized Salesforce to track customer inquiries, log interactions, and ensure proper monitoring and closure of support tickets. Workflow Integration: You have experience navigating the Salesforce interface alongside other technical tools to resolve billing, technical, and account-related concerns. Technical Support: Your proficiency includes leveraging CRM data to diagnose hardware or software issues and provide real-time updates to users.

Real Time Tracking of tickets

Appointment Coordination: You have direct experience scheduling and confirming appointments with clients and patients via messages or calls. System Maintenance: You are skilled in sorting and maintaining meticulous digital records to ensure schedules remain organized and professional. Google Calendar: You are proficient in using Google Calendar as your primary tool for time management and scheduling. High-Volume Management: You have a proven ability to utilize technology to handle high volumes of inquiries while maintaining accurate documentation and service records. Proactive Scheduling: Your experience includes managing callbacks and providing real-time updates to ensure all requirements for reservations or meetings are met.

* Travel & GDS Negotiation Cost Optimization: You leveraged corporate booking volumes to secure preferred rates, upgrades, and waived fees with global airlines and hotel chains Policy Exceptions: You frequently coordinated with vendors and car rental companies to negotiate approvals for refunds and modifications outside of standard terms. Crisis Resolution: During emergencies or cancellations, you acted as the primary point of contact to negotiate swift rerouting and safety solutions for travelers * Financial Support Negotiation Conflict De-escalation: You managed frustrated customers regarding payment settlements and balance inquiries, negotiating solutions that ensured query satisfaction while protecting bank interests. Fee Waivers: You have experience drafting professional requests to banking institutions to negotiate the waiver of annual credit card fees based on positive payment history. * Technical Support Negotiation Service Level Agreements (SLAs): While supporting platforms like Xbox, you negotiated technical resolutions and warranty inquiries to provide a positive user experience within platform constraints. Resource Management: You diagnosed hardware and software issues, effectively "negotiating" the best path to resolution between automated tools and manual troubleshooting to minimize downtime