I have 11+ years of experience in the BPO industry, including 5 years as an Operations Manager in affiliate marketing. I’ve handled multiple lines of business such as travel, healthcare, insurance, finance, telecommunications, and affiliate marketing, supporting both inbound and outbound operations.
I started as a Customer Service Representative, moved up to Team Leader, and later became an Operations Manager. In my role, I led and optimized campaigns, managed affiliate partnerships, and helped drive revenue growth through strategic initiatives. I’ve worked closely with cross-functional teams and used tools like MS Office, CMS platforms, lead generation tools, and social media to improve performance and efficiency—all while working remotely with international clients across different time zones.
I also worked as an Executive Assistant to a CEO, where I managed schedules, handled communications, coordinated tasks, prepared reports, and ensured smooth daily operations. This strengthened my ability to stay organized, manage priorities, and work independently with minimal supervision.
I am reliable, detail-oriented, and results-driven. I meet deadlines consistently, follow instructions well, and take initiative when needed. I’m confident in my ability to support teams, improve processes, and deliver high-quality work remotely.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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