Executive Virtual Assistant | Payroll, Email & CRM Support

I handled end-to-end payroll processing for multiple clients using ADP Workforce Now, including timesheet auditing, wage verification, tax updates, deductions, benefits administration, and direct deposits. I ensured strict compliance with federal, state, and local regulations while maintaining accurate employee records and responding promptly to payroll inquiries. I also collaborated with HR and finance teams to resolve issues and ensure smooth and timely payroll cycles.

I have over 5 years of customer service experience handling inquiries, account issues, billing concerns, and technical escalations through email and chat support. I consistently deliver accurate, empathetic, and solutions-focused assistance while maintaining excellent communication and adherence to quality standards. I document interactions in CRM systems, follow up on unresolved issues, and collaborate with cross-functional teams to ensure fast and effective resolutions. I am committed to providing a smooth and satisfying customer experience in every interaction.

I have solid experience providing comprehensive administrative support, including managing schedules, preparing documents, organizing files, updating databases, and handling day-to-day office tasks. I maintain accurate records, coordinate tasks across teams, assist with email and communication needs, and ensure smooth workflow operations. I am highly organized, dependable, and skilled in managing both routine and time-sensitive administrative responsibilities while maintaining confidentiality and attention to detail.

I have hands-on experience using CRM systems to organize customer accounts, document interactions, track inquiries, escalate issues, and support cross-functional teams. I utilize CRM tools to analyze customer needs, improve response times, maintain detailed records, and enhance the overall customer experience. I am efficient in navigating CRM dashboards, updating data, and ensuring accurate, real-time information across departments.

I am experienced in managing and organizing large email inboxes, filtering messages, prioritizing tasks, and maintaining clean and structured communication workflows. I handle customer and client emails with professionalism, ensuring timely responses, accurate information, and proper documentation in CRM or internal systems. I am skilled in drafting, proofreading, categorizing, and tracking email correspondence to keep operations smooth and efficient.

I am highly proficient in Google Workspace tools such as Gmail, Docs, Sheets, Slides, Calendar, and Drive. I use these tools for creating and editing documents, managing spreadsheets, organizing digital files, scheduling meetings, handling email communication, and collaborating with teams in real time. I can work with shared drives, data organization, formatting, and cloud-based documentation to support efficient administrative and operational workflows.

I offer comprehensive executive support including calendar and schedule management, email and inbox organization, meeting coordination, document preparation, research tasks, and follow-up communication. I assist in prioritizing tasks, organizing workflows, and ensuring that executives have the information and structure needed for efficient decision-making. With strong attention to detail, confidentiality, and time management, I help maintain smooth daily operations and support leadership in administrative and operational tasks.