Technical Support Specialist

In my previous jobs, I handled clients' concerns and issues via email.

I've spent nearly 9 years in Technical Support handling clients' concerns through chat and email.

At Crawlbase, I supported clients using a web scraping SaaS platform. I helped users understand what is data crawling, how to retrieve data, configure API requests, and troubleshoot failed crawls or authentication issues. I often explained how to use the service effectively based on their use case, which required not just technical understanding but also clear and simple explanations.

We used Zoho to handle clients in Crawlbase.

We used Zendesk to handle client's concerns and issues at Topdata.

In my previous jobs, I handled clients' concerns and issues via chat.

At TopData Global IT Solutions Inc., I assisted clients with installing and configuring VPN software for both through application and manual setups. I helped them troubleshoot connection and installation issues, guided them through account setup, and supported them during remote sessions when they needed hands-on help.

n one of my previous jobs, we used to sell routers on Shopify.

I worked with FTP and SFTP when the company I was with specialized in web hosting.

I've been using Canva for fun to edit my portfolio, resume, photos, layouts, and more.

In my recent job, I have been testing APIs to troubleshoot client issues. It should have been a 5-star rating, but I was only allowed to give three 5 stars.

I've used Pycharm to test APIs in my recent job.