Customer Support Specialist | Executive Virtual Assistant

Balanced books and performed monthly reconciliations using QuickBooks and Xero for multiple property accounts. Tracked expenses, categorized transactions, and supported financial reporting for real estate operations.

Experienced in managing executive and team calendars with precision and discretion. Skilled in scheduling high-level meetings, interviews, and internal briefings while coordinating across time zones and departments. Capable of prioritizing tasks, setting reminders, and adapting schedules quickly to accommodate shifting priorities. Ensures smooth day-to-day operations and maximized productivity for leadership and support teams.

I have over two years of customer service experience handling phone, chat, email, and social platform support (WhatsApp, Instagram). I consistently maintained a 95%+ satisfaction rate and resolved escalations with empathy and professionalism. I’m detail-oriented, calm under pressure, and solution-focused — skilled at restoring trust and turning frustrated customers into loyal ones. I’ve worked with tools like Zendesk, Gorgias, Help Scout, CRMs, and Google Workspace, and I’m confident managing support independently in remote setups.

Proficient in managing and maintaining HubSpot CRM for a real estate portfolio, including data entry, lead tracking, and pipeline organization. Skilled in syncing communications, managing deal cards, and supporting off-market and wholesale transactions. Experienced in integrating tools like Vumber and ClickUp for seamless workflow coordination. Actively supports lead follow-ups, contact segmentation, and ensures accurate, up-to-date records for sales and operations teams.

Proficient in organizing and maintaining real estate documents including contracts, invoices, and transaction records. Skilled in using Google Drive and ClickUp to ensure accurate filing, secure sharing, and easy access for team collaboration.

Proficient in Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive. Skilled in creating and managing documents, spreadsheets, presentations, and emails for efficient daily operations. Familiar with collaboration tools such as Teams and SharePoint for streamlined communication and project coordination.

Experienced in using applicant tracking tools to manage candidate pipelines, schedule interviews, and coordinate communications throughout the hiring process. Skilled in screening resumes, organizing applicant data, and tracking candidate progress to support efficient and timely recruitment workflows.

Experienced in managing email communications using MailerLite to support real estate marketing and client outreach. Skilled in creating branded email templates, organizing contact lists, and scheduling campaigns. Familiar with automation features and performance tracking to help maintain engagement and streamline follow-ups.

Proficient in managing and tracking multiple projects using ClickUp. Skilled in creating task boards, assigning deadlines, organizing workflows, and monitoring progress to ensure timely completion. Experienced in collaborating with cross-functional teams, maintaining clear documentation, and optimizing processes to support both short-term and long-term goals. Adept at prioritizing tasks, setting reminders, and using automations to streamline daily operations.

Proficient in managing executive and team inboxes across Gmail, Outlook, and HubSpot. Skilled in organizing daily communications, filtering and labeling emails, prioritizing tasks, and scheduling follow-ups. Experienced in handling confidential information, responding on behalf of leadership, and ensuring timely action on critical messages. Supports smooth communication flow between clients, vendors, and internal teams.